Chat by Group on Active911

Active911

So many of you have voted at the Active911 idea portal to tell us that chat notifications and chat by group were needed features for the Active911 app, and we listened.

We are happy to introduce these features to the latest version of the Active911 Android and iOS apps to help make communication easier and more seamless for your agency.

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An Overview of Chat by Group

With this new feature, your chats will go out to your entire page group, and those group members will be notified of your message without receiving an Alert. Any individual will be able to initiate chats in any unlocked group. Your notification settings for chat by group will mirror those that you have set for that agency. The “Everyone” group still works the same.

You can Favorite certain groups so they are always easily accessible, and you’ll also always be able to see the three most recent groups that you have been active in. It’s also possible to search for groups by name.

Notifications by Group

There are three options for notifications:

  • Receive alerts when the app is CLOSED: You will get chat notifications whether the app is open or closed.
  • Receive alerts when the app is OPEN: You will only get chat notifications when the app is open.
  • NONE: Receive no chat notifications.

These settings are labeled the same in Android and iOS.

Please note that we introduced this feature with the default for chat notifications set to NONE. This is to prevent your phone from blowing up before you are familiar with the feature. 

Not getting notifications? Check these three things first: 

  1. Is your phone’s external sound control set to silent?
  2. Do you have notifications enabled for the Active911 app in your general settings?
  3. Do you have chat notifications enabled within your page groups?

How to Use Chat by Group and Turn on Notifications:

Turning on Notifications:

    1. Go to the settings in your Active911 app
    2. Scroll down to your agency and tap on “Chat Notifications”

3. There you can select to receive messages when the app is open, closed, or none.

 

How to chat by group:

  1. Tap on the chat icon in the menu bar.
  2. The main chat tab will show all of your agencies that have chat turned on by an admin.
  3. Tap on an agency and now you will see a favorites, recent, and groups sections.

4. Tap on a group to send messages to people in that group.

5. In the top right corner of a group is a star. If you tap on this star, you will favorite that group. This means that you will receive notifications for that group (if you have those turned on), and it will appear at the top of all the groups.

Questions? Please email support@active911.com or call (541) 223-7992 to talk to a real-life support tech 24/7. 

Squatters in abandoned homes causing structure fires

Active911

The Beckley Fire Department uses a system called Active 911. The smart phone app sends information about the calls to fire fighter’s phones and provides a map highlighting special hazards, such as abandoned homes.

“So if the call comes in for a known abandoned house, anybody that looks at that call can see that information, know exactly what we’re going into at that time, so that we can be better prepared to respond to that particular situation,” said Lanna.

Read more…

West Brow Fire Department Volunteers Use Active911

Active911

According to Coddington, there are about 24 volunteers at West Brow, and this volunteer network is made up of a conglomerate of EMRs, emergency medical technicians (EMTs), firefighters, nurses, paramedics, and police.

Dispatchers communicate with volunteers through an app called Active911. On this app, volunteers receive calls and alert each other as to who is responding. Officers can also send alerts to make sure volunteers are aware of potential dangers such as tornadoes.

Read more…

Try Family SMS Free for 14 days

Active 911 Family SMS

How it Works

When you tap a Response button, it gets sent over to the family member that you added on the users tab. Then, your family member receives a text message letting them know what your response is to that alert. This way they know where you are!

You can use this feature with our free 14-day trial. After that, it’s just $10 from the date of purchase for an entire year for each family member device.

Go ahead and log in, and we’ll walk you through how to set it up.

For Admins:

Optional: If you want more information to be sent to the family members besides just the response, you can select any of the SMS call fields to include and those will be sent within the text message.

Active911

1. Click on the Family tab.

Active911

2. Then click the Add Device button in the left corner.Active911

3. Select the user’s name that will be connected to the family member’s number. Enter in the phone number. Enter in the relationship, if you choose. Click Save.Active911

4. Once you have added a family SMS device, the Family Tab will add that device to the list and will look like this:Active911

For Users:

1. When you log in to the website and go to the tab with your name on it, it will look like this:

2. You can choose to add family SMS devices by clicking the Add Number button. Your free trial applies to all newly added family members! After the 14 days is up, each device is $10 per year.

 Active911

Get started!

Peace of mind for your family for an entire year for just $10? Yes, please! To participate in the free trial for Family SMS for your agency click here: https://www.active911.com/interface/

Mountain Home Fire Department using app to save valuable time

MOUNTAIN HOME, Ark. – It’s called the Active 911 app, and the Mountain Home Fire Department uses it on their phones or iPads for a number of different reasons.​

Mountain Home Fire Captain Kris Quick said, “You can have your hydrants. You can have pre-plans of buildings. You can have Knox Box locations, which is a key that we can access a business if they have a fire alarm or something.”

Read more…

UT Dallas student-led emergency response team reducing 911 response times for on-campus injuries

Active911

Any time a 911 call is made from campus to the city’s dispatch system, the fire department is notified as well as the UEMR team through an app called Active 911. However, student EMTs will likely be the first group to respond to the scene of an accident on campus and can attempt to remedy a situation through basic life-support measures before fire department intervention is needed.

“What [the UEMR team]is totally doing is putting medical personnel at the patient’s side much faster, which is a huge benefit for the patient,” Poovey said.

Read more…

Family SMS subscriptions are now available for the agency to purchase!

One of our newest features just got better! We can now accept payments from your department for Family SMS notifications!

You sent great feedback and we have enabled our departments to provide this service to you and your teams! Give your significant other immediate SMS notifications when you are responding to a call. This is the fastest way to notify a loved one without delaying response time.

In order to use this feature, you must have a paid subscription with us or an active trial.

If you are renewing or purchasing a new agency subscription, you can add Family SMS from the same page! The cost is $10.00 per device for a year subscription.

Example of the new payment modal

If your department has paid for both traditional device subscriptions and family sms subscriptions, you can now see how many are being used in the same location on the agency tab.

Lastly, if you need to add more family sms subscriptions to your account, we have you covered! There is a “+ Family Subscriptions” button now on the family tab where you can add family sms subscriptions. To the left of it you can see how many are available and how many are being used. This means too that when you go to add a device to the family tab, you can assign them an agency family sms subscription!

New look in the top right corner of the family tab

If you have any questions about how family sms works or about purchasing family sms subscriptions, please call us at 541-223-7992 or email us at support@active911.com!