Training Thursday: Get Your Device Code + New Map Icons

active911Training Thursday: Get Your Device Code

We’ve given the app a new look when your device is unregistered, plus added seven new icons to our map data icon collection to help you find resources more easily.

It’s now much easier to pay in app if you’re running an individual-pay subscription. If you’re missing a subscription, or your existing subscription is expiring within 30 days, you will see the “Buy Now” option in the settings menu of the app. It’s a big blue button that will appear at the top of your screen. Super easy.

We realize that in the past, when you’ve added new subscriptions to an agency account, it’s been a hassle for admins to get everyone their device code, but it’s also an essential first step in getting the app up and running.

Now, after your agency members have downloaded the app, they will be walked through an easy and intuitive process for getting their device code and registering their device:

 

Active 911 is changing the way emergency personnel communicate

active911

Company Name: Active911
Headquarters: Corvallis. OR
Signature Product: Active911 app
Website: https://www.active911.com/index.php

1. Where did your company name originate from?
Active911 comes from the idea that, using modern computing technology, we could make the alerting and response of emergency personnel “active” instead of passive – that is, we could track agency members and other responding agencies, as well as provide mapping, hydrant and building information and take an active role in dispatch.

2. What was the inspiration behind starting your company?
In 2011, our CEO was a volunteer firefighter with a problem. He used to get SMS text messages from dispatch, but he was unable to give them a distinctive ringtone because they came from random phone numbers. MMS text messages did not have this problem but were not reliable. On one occasion, his MMS text message was so delayed that he arrived to find someone washing down the rig. He had missed the call due to faulty technology and his reluctance to wear a bulky, old pager. That is when he started a software project to process 911 alerts to his phone.

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Chat by Group on Active911

Active911

So many of you have voted at the Active911 idea portal to tell us that chat notifications and chat by group were needed features for the Active911 app, and we listened.

We are happy to introduce these features to the latest version of the Active911 Android and iOS apps to help make communication easier and more seamless for your agency.

Update iOS Now

Update Android Now 

An Overview of Chat by Group

With this new feature, your chats will go out to your entire page group, and those group members will be notified of your message without receiving an Alert. Any individual will be able to initiate chats in any unlocked group. Your notification settings for chat by group will mirror those that you have set for that agency. The “Everyone” group still works the same.

You can Favorite certain groups so they are always easily accessible, and you’ll also always be able to see the three most recent groups that you have been active in. It’s also possible to search for groups by name.

Notifications by Group

There are three options for notifications:

  • Receive alerts when the app is CLOSED: You will get chat notifications whether the app is open or closed.
  • Receive alerts when the app is OPEN: You will only get chat notifications when the app is open.
  • NONE: Receive no chat notifications.

These settings are labeled the same in Android and iOS.

Please note that we introduced this feature with the default for chat notifications set to NONE. This is to prevent your phone from blowing up before you are familiar with the feature. 

Not getting notifications? Check these three things first: 

  1. Is your phone’s external sound control set to silent?
  2. Do you have notifications enabled for the Active911 app in your general settings?
  3. Do you have chat notifications enabled within your page groups?

How to Use Chat by Group and Turn on Notifications:

Turning on Notifications:

    1. Go to the settings in your Active911 app
    2. Scroll down to your agency and tap on “Chat Notifications”

3. There you can select to receive messages when the app is open, closed, or none.

 

How to chat by group:

  1. Tap on the chat icon in the menu bar.
  2. The main chat tab will show all of your agencies that have chat turned on by an admin.
  3. Tap on an agency and now you will see a favorites, recent, and groups sections.

4. Tap on a group to send messages to people in that group.

5. In the top right corner of a group is a star. If you tap on this star, you will favorite that group. This means that you will receive notifications for that group (if you have those turned on), and it will appear at the top of all the groups.

Questions? Please email support@active911.com or call (541) 223-7992 to talk to a real-life support tech 24/7. 

Marchand named Ashland EMT of the year

Active911

ASHLAND – It’s a job that would leave most people stressed and flustered.

Whether it’s for a car crash, a heart attack or a fall, Drew Marchand is called in at some of the worst moments of people’s lives.

But Marchand always has a smile on his face. His courtesy toward patients, their families and bystanders never waivers, even as he strives to follow protocol and put his skills and knowledge to work under pressure. He is a tireless advocate for his patients, and he constantly pushes for more training to improve himself and his fellow staff. He has exhibited leadership skills and has taken a lead role with Active 911, a digital messaging system that provides information for first responders.

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Mountain Home Fire Department using app to save valuable time

MOUNTAIN HOME, Ark. – It’s called the Active 911 app, and the Mountain Home Fire Department uses it on their phones or iPads for a number of different reasons.​

Mountain Home Fire Captain Kris Quick said, “You can have your hydrants. You can have pre-plans of buildings. You can have Knox Box locations, which is a key that we can access a business if they have a fire alarm or something.”

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Close Calls: Fireball Blows Over Heads of Exiting Crews

Active911

Billy Goldfeder examines how exterior command officers’ call for defensive ops helped save firefighters during a complex fire.

As the captain on the first-due engine, I identified numerous hydrants on the block using our Active911 System technology, and at that time Battalion 62 (Hawk) advised of the working fire. I told my driver to pull past the house on the Alpha/Bravo corner, as I knew that based on the size of the house, I would be choosing 400 feet of 1¾-inch dead load line, and I wanted to leave room for the truck companies.

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Benton Twp. fire trucks get technology boost

Active911

In addition to adding three laptops to the fleet of trucks, the laptops will use a software service called Active 911.

Superintendent Kelli Nelson said the service would help route calls and information from Berrien County dispatch to firefighters. The service includes live GPS mapping, a log of fire hydrant locations, and the recording capabilities of time of arrival and who was present at the scene of a fire.

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