FIRST ARRIVING AND ACTIVE911 BROADEN PARTNERSHIP TO BRING CRITICAL ALERTS AND REAL-TIME INFORMATION TO FIRST RESPONDERS

Active911

FOR IMMEDIATE RELEASE

April 3, 2020

FIRST ARRIVING AND ACTIVE911 BROADEN PARTNERSHIP TO BRING CRITICAL ALERTS AND REAL-TIME INFORMATION TO FIRST RESPONDERS

Suite of Digital Dashboard Integrations Provides Agency Personnel with Incident

Alerting, Call Details, Routing, Maps and Other Tools to Improve Situational Awareness

Richmond, Va. and Corvallis, Ore. – First Arriving, a leader in providing marketing and technology services for fire, EMS and law enforcement agencies, and Active911, a leading provider of digital tools to emergency responders, today announced the expansion of their existing relationship. The enhanced partnership will provide deeper integration with Active911’s platform enabling faster response data and provide First Arriving’s Digital Dashboard users with an even more robust suite of features.

“First Arriving has a beautiful product and we are happy to add them to our list of integrations,” said Joseph Sullivan, Founder & CEO, Active911. “This will make it easier than ever for the many first responders using First Arriving dashboards to get access to their critical Active911 alerts and other real-time information.”

First Arriving’s integration with Active911 is among the most popular ways to display calls and other alerts for first responders. Features include:

  • Real-Time Call Dispatch
  • Nature of Call, Address, Units Dispatched, Call Notes
  • Personnel Responding
  • Mapping & Directions with Hydrants & Other Data
  • Turnout Timer
  • Custom Alarm Tones
  • ETA and Distance
  • Google Street View
  • ESRI layers, Mapbox & other mapping platform layers

For a full list of Active911 integrations, visit: www.firstarriving.com/integrations/active911-dashboard/

“Our integration with Active911 equips on duty personnel with reliable information and real-time alerts as they leave the station to respond to situations where every second counts,” said Dave Iannone, CEO, First Arriving. “We are proud to partner with Active911 to provide best-in-class tools that serve public safety professionals and their local communities.”

First Arriving’s Digital Dashboard systems service fire departments, EMS, law enforcement, courts and local governments. From small volunteer departments to some of the nation’s largest public safety agencies, First Arriving’s Dashboards now serve departments in more than 30 states coast-to-coast. To learn more about First Arriving’s Digital Dashboards, visit: www.firstarriving.com/dashboards.

First Arriving’s Digital Dashboards provide full integration with a growing network of more than 50 leading third party technology platforms and service providers. For a full list of First Arriving’s Digital Dashboard integrations and features, visit: https://www.firstarriving.com/integrations.

About Active911
Active911 connects smartphones with CAD to get real-time alerts with mapping, routing, and response so command knows who is coming, who is available, who is there, and what resources are on the ground before anyone leaves the station. Founded in 2011 by a volunteer firefighter, Active911 has delivered more than 200 million alerts to first responders worldwide. 

To learn more, visit www.active911.com.

About First Arriving
First Arriving is a leading technology and marketing company specializing in fire, EMS, law enforcement and local government. We provide innovative solutions, including digital signage, websites, video production and recruitment marketing that transform and engage. Our clients include renowned public safety brands, departments and agencies of all sizes, associations and nonprofits. First Arriving is headquartered in Richmond, Virginia, and serves clients nationwide.

For more information, visit www.firstarriving.com.
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iOS Release 1.6.15

Active911 iOS Release

iOS users may have noticed issues with alert volume levels associated with the Critical Alerts notification update released by Apple in iOS 12. We have solved those problems in this release and added additional features, such as new background GPS options, flight mode, and address routing updates that will make the app even easier to use during an incident.

  • Your agencies now stay in order on the settings page according to how they are ordered on the alerts page
  • Flight mode directions allow aircraft to get directions in nautical miles and degrees for more useful navigation
  • Added button to easily view and copy device code when needed
  • Map location will update when an address update is received
  • Extended Background GPS option: Track me for 15 minutes allows agencies to see responder movement during the response phase without draining user battery all the time
  • Users with Override Silent setting will stay in sync
  • Added location services warning to map view when users are in an area with poor connectivity
  • You can now enter multiple lines of text when editing alerts

Active911 Cloud Release 1.2.6

Active911
We have been working hard to improve the dashboard experience for all our admins!

You guys are the unsung heroes of Active911, and we appreciate you letting us know when things don’t work, could be more efficient, or when you have an idea about how something could work better. We built this tool for YOU.

These are the improvements on the platform made in versions released November 2019 to March 2020:

  • Save your zoom level on Webview
  • Users can now download their map data to save a backup when they are about to update it.
  • Export more alerts faster using the Export Alerts CSV
  • Subscription and FamilySMS renewals default to the previous year’s amount
  • Improved dashboard experience for those who are a member of many departments
  • Fixed issues with international payments/sales tax
  • Expiration emails are more reliable to give you more notice
  • Canada agencies can now use Wiz to solve mapping issues
  • Renewal reminder email no longer go out to non-admin users–but you can turn it back on if desired
  • You no longer have to specify device type or page type when adding a device that’s already in the system

Windows PC App 1.11.4


We have been hard at work on improvements to the Windows PC app, including:

  • Flight mode allows aircraft users to get directions in nautical miles and degrees instead of turn-by-turn directions
  • Map location will update when an address is changed
  • Option to follow the position of the device on the map
  • We built long unsent chat messages to be navigable using the arrow key
  • The actual map icon on the PC app will not change when editing from the app until the user hits save
  • When you create a new marker it will appear without needing to change the zoom level

 

Active911 Android Release 1.6.14


We have been behind on our Android releases due to Google suddenly rejecting our releases without an explanation. After getting our lawyer involved, we were able to determine that Google wanted us to require a Terms of Service reaffirmation, so that is included in this update.

  • Updated GPS setting, Track Me for 15 Minutes – This allows agencies to benefit from improved GPS tracking immediately following incident response from a member without draining the user battery all day.
  • Flight mode gives users directions in degrees and nautical miles for aircraft routing
  • Made device code more accessible so users can view or copy it when needed
  • Settings page keeps agencies in the same order as the alerts page
  • Map buttons moved to bottom to make one-handed use easier
  • Users now have to accept the TOS before getting their device code via text–this was a requirement by Google

Coming this July: Map Layers and Android Wearables

Active911

We have been hard at work on many invisible improvements to reliability and redundancy to make Active911 more dependable. But some recent improvements are available for you to enjoy right now! These include:

  • Deleted chat messages stay deleted: Previously, old chats kept popping up. Now they stay deleted, even if you  delete and reinstall the app.
  • Map Icons: (iOS) Previously, when you added icons to you map, you had to close out and reopen the app to see them, but now they are there instantly.
  • Fixed simultaneous alerting: Our system can now handle a higher volume of CAD emails per alert.

Our next beta release will be June 19 and it will include: 

  • Map Layers – Isolate icons in any combination to see only the resources you need.
  • Android wearables get more call info: We had been limited on how much information we were pushing to wearables, but now Android watches and devices get more detailed info on each call.

These improvements will be available to everyone after the July 19 client release.

Coming  Fall 2019: 

  • Chief reports – Get more out of your Active911 data with reports by call volume, call type, group, and number of responses.
  • Shift Management Tools
  • Custom events – Schedule trainings, classes or meetings in Active911
  • Webview improvementsYou have been asking for improvements and added features that would catch this platform up to your other Active911 resources. So we’re listening. Custom events, weather layers, and an updated look are all coming this fall.

If you’d like to be a beta tester, email us and let us know your device type (iOS or Android) and the email associated with your device. Giving feedback is easy! We send out an email with each beta release and tell you what’s new. Just use the app for a week and then complete the quick in-email survey to let us know about your experience.  

Mapping Inaccurate?

A frequent piece of feedback we get about the app in the Facebook Support Group is that mapping isn’t working the way it should. We know you rely on this feature to get you where you need to be!

Inaccurate mapping can be caused by a few things:

  • Broken parser
  • Incomplete parser
  • PSAP abbreviations/shorthand

All of these problems can be fixed by our support team, but we need a few pieces of information from you before that can happen. If you’re unable to use the mapping feature because of inaccurate routing, please contact support and provide them with:

  • Your Agency name
  • Alert # for a recent call that did not map correctly
  • The correct location of the call

Customer Interviews

Please be on the lookout for messages, calls or emails from Active911! Calls from us come from the 541 area code. We will never ask for any personal information or try to sell you anything.

Our Product Manager and Happy Customer Manager are trying to reach customers for brief interviews on a variety of topics to get feedback that will help us improve your experience. It’s part of an initiative to make our app better at serving you.

Chat by Group on Active911

Active911

So many of you have voted at the Active911 idea portal to tell us that chat notifications and chat by group were needed features for the Active911 app, and we listened.

We are happy to introduce these features to the latest version of the Active911 Android and iOS apps to help make communication easier and more seamless for your agency.

Update iOS Now

Update Android Now 

An Overview of Chat by Group

With this new feature, your chats will go out to your entire page group, and those group members will be notified of your message without receiving an Alert. Any individual will be able to initiate chats in any unlocked group. Your notification settings for chat by group will mirror those that you have set for that agency. The “Everyone” group still works the same.

You can Favorite certain groups so they are always easily accessible, and you’ll also always be able to see the three most recent groups that you have been active in. It’s also possible to search for groups by name.

Notifications by Group

There are three options for notifications:

  • Receive alerts when the app is CLOSED: You will get chat notifications whether the app is open or closed.
  • Receive alerts when the app is OPEN: You will only get chat notifications when the app is open.
  • NONE: Receive no chat notifications.

These settings are labeled the same in Android and iOS.

Please note that we introduced this feature with the default for chat notifications set to NONE. This is to prevent your phone from blowing up before you are familiar with the feature. 

Not getting notifications? Check these three things first: 

  1. Is your phone’s external sound control set to silent?
  2. Do you have notifications enabled for the Active911 app in your general settings?
  3. Do you have chat notifications enabled within your page groups?

How to Use Chat by Group and Turn on Notifications:

Turning on Notifications:

    1. Go to the settings in your Active911 app
    2. Scroll down to your agency and tap on “Chat Notifications”

3. There you can select to receive messages when the app is open, closed, or none.

 

How to chat by group:

  1. Tap on the chat icon in the menu bar.
  2. The main chat tab will show all of your agencies that have chat turned on by an admin.
  3. Tap on an agency and now you will see a favorites, recent, and groups sections.

4. Tap on a group to send messages to people in that group.

5. In the top right corner of a group is a star. If you tap on this star, you will favorite that group. This means that you will receive notifications for that group (if you have those turned on), and it will appear at the top of all the groups.

Questions? Please email support@active911.com or call (541) 223-7992 to talk to a real-life support tech 24/7. 

Squatters in abandoned homes causing structure fires

Active911

The Beckley Fire Department uses a system called Active 911. The smart phone app sends information about the calls to fire fighter’s phones and provides a map highlighting special hazards, such as abandoned homes.

“So if the call comes in for a known abandoned house, anybody that looks at that call can see that information, know exactly what we’re going into at that time, so that we can be better prepared to respond to that particular situation,” said Lanna.

Read more…

Close Calls: Fireball Blows Over Heads of Exiting Crews

Active911

Billy Goldfeder examines how exterior command officers’ call for defensive ops helped save firefighters during a complex fire.

As the captain on the first-due engine, I identified numerous hydrants on the block using our Active911 System technology, and at that time Battalion 62 (Hawk) advised of the working fire. I told my driver to pull past the house on the Alpha/Bravo corner, as I knew that based on the size of the house, I would be choosing 400 feet of 1¾-inch dead load line, and I wanted to leave room for the truck companies.

Read more…

FL Fire Dept. Uses New Technology to Improve Response Efficiency

Active911

Mella wanted to provide the Fire Rescue Department with a fast and intuitive touch screen system like the Mondopad, but didn’t need the video conferencing feature. He learned about the Big Touch, a large tablet-like device featuring a fast Intel Core i7 processor running Windows 10 that would allow the fire department to run any applications and pull up multiple layers of information quickly. And, now available with Android hardware, also allowed them to seamlessly run the Active 911 system.

Read more…