Family SMS notifications are now live!

We have had the family sms program in beta for a few months, and we have finally made the live release today! Starting today, you can login as a user and activate your family’s device for a year versus having to re-activate it each month. Below are are a few frequently asked questions about family SMS.

How does the family notification system work?

When a users device gets an alert, they will need to tap a response. The family member that the user has linked to their account will receive a text message letting them know their response. The only response that won’t send a text message when tapped is “unvl.”

What information gets sent to my family member?

The default information that gets sent has the member’s name and then what response they tapped. If you want more information to be sent, this can be set by one of the admins of the account or someone with edit agency permissions. It is an agency wide change, but the admin can set the call name, place, time, date, and/or address to be sent to the family member.

How do I add my family member to receive notifications?

  1. Login to the website and go to the tab with your name on it.

2. Click on the “+ Add Number” button


3. Enter in the phone number (required) and relation (optional) and click the green save button

4. Click the Activate button to pay for the device

Currently, only individuals can pay for family members, but very soon we will give agencies the ability to pay for family devices as well.

How much does a family SMS device cost for the year?

It costs $10 USD per family device that you want to get notifications for your responses.

If you have more questions, please contact our support team at or call them at 541-223-7992.

Override silent for iOS released yesterday!

Yesterday, we released a small update for our iOS app to the App Store.

Active911 for iOS 1.5.23

This release includes a new feature called “Silent Override”:

This feature, if turned on, will use the standard iOS media player method of playing ringtones instead of the normal system ringtones method. This way if you have you ringer on silent, Active911 will still be able to play an audible sound for alerts.

Also in this release we included a couple of bugs fixes.

  1. If you have alert coordinates from dispatch, we’ll show those for the location on Apple Maps instead of trying to geolocate the location based on the address (previously this worked in Google Maps but this bug fix makes the feature work consistently across both map providers)
  2. Previously there was an issue where if you turned off GPS position reporting in the app, there were a couple of cases in which it could still ended up sending coordinates to our services. Now with this version of the app if you’ve disabled this feature in the app settings it should never report your position.

Lastly we’ve also included a rewritten version of the Apple Watch app with this release. This was necessary because the original app was built on SDK 1.0 which is now no longer supported. So if you use the watch app, let us know if you have any feedback as to how the new app compares to the old one and what else you’d like us to do with it.

If you have more questions contact our support team at and stay safe!






New Website Released!

It’s been a long time coming, but we are very excited to announce that our new website is up! We will still have the old website available at, so if you have any issues, you can go back and use that for the time being.

If you do have issues on the new website, please report them to our support team, so we can address them!

Note: There is an active issue with IE (Internet Explorer), so if you do use that internet browser please use our old website We are working on getting that IE issue fixed quickly and it should be done next week!

Quick Tip: If you have bookmarked any urls for our old website, please don’t use them since they won’t work. You will need to go to and then create new bookmarks.

We hope you enjoy the new website as much as we do!


Battalion Blue is back for Android!

Android Version is currently being released to the Google Play Store!

New Features:

Battalion Blue Theme

The Battalion Blue theme is now available on Android.

To enable it, you can select the theme in Advanced Settings

This will change all views to use our new Battalion Blue theme!


Android 8 Notification Channels

Notifications for Android 8 now use the Notification Channels for alerts

This allows for more control over when you get alerts

When you tap on the Notification Settings


It will bring you to the notification options for that agency

You can use these options for fine-grained control over when and how you get notified of incoming alerts

Android 8 Background Location Updates

Background Location Updates will now appear as a notification in the notification bar while active.

This allows you to always know when you have Background Location Updates enabled.

Training Thursday: Sharing Map Data

Ever want to share your map data with a neighboring department, but you don’t have a file of those map data points you entered into Active911? Well, this Training Thursday, we will show you how you can easily share your map data with that neighboring department that is using Active911 too!

You need one person to be on both agencies with at the very least the “Edit Locations” permission selected in the users tab. They don’t need a device on the account, only user access. Let’s dive in on how to do this.

    1. 1. An admin will need to login to and go to the users tab. The admin makes sure that the member (the person you want to manage your map data, in this example John Smith), has the “Edit Locations” permission selected like the picture below. You can also add a new user and give them this permission.

2. Now the admin of the other agency adds that same person to their account with the “Edit Locations” permission selected. In this example, it would be adding John Smith to their account.

3. Once the map locations manager (John Smith) has been added to both accounts with the “Edit Locations” permission, they can login to

4. After logging in, they go to the map data tab. This should be the map data tab of the agency that has the map data on it.

5. Then click on the “Share Map Data” button.

6. A new window will open with a list of agencies that you can share the map data with. Check the box and click “Save”.

Now the map data will show up on the map for all the devices on either of those agencies, and you can share with as many agencies as you would like! One thing to note is that if have duplicate map markers, they will show up on the map on top of each other.

If you have more questions about map data sharing, please contact Happy Thursday and Stay Safe!

Training Thursday: Deleting Chat Messages from the Website

We rolled out the first version of chat messaging a few months ago and have been making iterations on it as we get feedback. One request has been to give the ability to delete chat messages. At this moment, an admin or member with edit agency permissions has the ability to delete all messages in the chat from the new website. Here’s how:

  1. Login to under the member access area and at the top of the page you will see this image:

2. Click on the “here” to access the new website. (We are still working on this new website, but it is almost done!)

3. Go to the agency tab and scroll down towards the bottom and you will see this:

4. Under Enable Chat, there is a “Clear all Chat Messages” question with a delete button to the right. Click the delete button if you would like to delete ALL of the chat messages in the app for the entire agency.

5. If you’re in the chat tab on the app itself, you will need to tap another tab and re-enter it to see that all the messages have been deleted.

This is the only option we have for deleting chat messages at this time, but we are currently working on having a delete option within the app itself for all the platforms.

If you have any questions about this or feedback, please give our support team a call at 541-223-7992!

Happy Training Thursday and Stay Safe!


Training Thursday – Duty Status Options

You can change your duty status in the settings of the Active911 app under your agency. If you are part of multiple departments, then you can change it for each agency!

We have 3 different duty status options for Apple, Android, and Windows devices. Apple and Android also have one more option and Windows will be getting it in the future.

Duty Status on Apple Device

Let’s take a closer look at those different options:

  • On Duty: If you have this selected, then your device will receive alerts.
  • Off Duty: If you have this selected, then your device will not receive alerts.
  • Off Duty Available (Apple & Android Only): If you have this selected, you will only receive alerts when you are within 5 miles of the location of the alert.
  • Automatic: This should only be selected if you have a shift assigned to your device. If you have have a shift assigned, then your device will automatically put you on and off duty based off of your shift schedule. Note: Only admins or users with edit devices permissions can set a shift for your device.

Happy Training Thursday and Stay Safe!

New Windows Release

Today we have released an update to our windows apps. This includes version 1.5.1 for desktop and version 2018.4.17.0 for windows phone and tablet. We have worked to improve the performance of the app on agencies with many active devices. In addition we have improved the apps ability to stay connected to Active911. The list of new features includes:

  • Now supports continuous re-paging until a response button is pressed. This can be enabled by simply ticking the Continuous Repaging check box in the General tab of settings.

  • Ability to un-assign devices from an assignment. This adds the Automatic option to the list of assignments when changing someones assignment.
  • Ability to toggle new chat message notifications on and off. This can be toggled on or off per agency in the agency’s settings tab.

  • Require confirmation when sending alerts to everyone so that users don’t inadvertently spam everyone.

  • Now displays badge of unread chat message count
  • App will always get alerts sent from it regardless of whether the sending device is a member of the receiving pagegroups.
  • Adds support for Mexico

Family SMS

Have you been looking for a clear and easy way to notify your spouse/family when you’re responding to an alert? If so, our new Family SMS feature will meet your needs! As of 4/13/2018, Family SMS is available for use. Family SMS was designed to allow users to add a phone number of a spouse or family member to be notified when the user is responding to a call. Here is how it works:

1) An existing user (a first responder who uses the Active911 app on their smart phone) visits our new website,, and logs in.

2) Within the tab labeled “User”, there is a “Family SMS Phone Numbers” section. Click the “+ Add Number” box, and a new line will appear where a phone number can be entered.

3) After entering the phone number, click the green button on the right side to save the phone number.

4) An “Activate” button will appear to the right. Click that button to complete the setup process.

Once the Family SMS device has been activated, it will receive notifications via SMS text message for each response vocabulary that is selected within the Active911 app by the user’s device.

At this time, only one Family SMS device can be added per user account. Please note that our new website is not fully functional yet. If you need to make changes to your account that don’t involve Family SMS, please use our current website,

If you have questions about Family SMS, or need help getting it setup, please contact our support team. You can email them at, or call 541-223-7992.