West Brow Fire Department Volunteers Use Active911


According to Coddington, there are about 24 volunteers at West Brow, and this volunteer network is made up of a conglomerate of EMRs, emergency medical technicians (EMTs), firefighters, nurses, paramedics, and police.

Dispatchers communicate with volunteers through an app called Active911. On this app, volunteers receive calls and alert each other as to who is responding. Officers can also send alerts to make sure volunteers are aware of potential dangers such as tornadoes.

Read more…

Try Family SMS Free for 14 days

Active 911 Family SMS

How it Works

When you tap a Response button, it gets sent over to the family member that you added on the users tab. Then, your family member receives a text message letting them know what your response is to that alert. This way they know where you are!

You can use this feature with our free 14-day trial. After that, it’s just $10 from the date of purchase for an entire year for each family member device.

Go ahead and log in, and we’ll walk you through how to set it up.

For Admins:

Optional: If you want more information to be sent to the family members besides just the response, you can select any of the SMS call fields to include and those will be sent within the text message.


1. Click on the Family tab.


2. Then click the Add Device button in the left corner.Active911

3. Select the user’s name that will be connected to the family member’s number. Enter in the phone number. Enter in the relationship, if you choose. Click Save.Active911

4. Once you have added a family SMS device, the Family Tab will add that device to the list and will look like this:Active911

For Users:

1. When you log in to the website and go to the tab with your name on it, it will look like this:

2. You can choose to add family SMS devices by clicking the Add Number button. Your free trial applies to all newly added family members! After the 14 days is up, each device is $10 per year.


Get started!

Peace of mind for your family for an entire year for just $10? Yes, please! To participate in the free trial for Family SMS for your agency click here: https://www.active911.com/interface/

Mountain Home Fire Department using app to save valuable time

MOUNTAIN HOME, Ark. – It’s called the Active 911 app, and the Mountain Home Fire Department uses it on their phones or iPads for a number of different reasons.​

Mountain Home Fire Captain Kris Quick said, “You can have your hydrants. You can have pre-plans of buildings. You can have Knox Box locations, which is a key that we can access a business if they have a fire alarm or something.”

Read more…

UT Dallas student-led emergency response team reducing 911 response times for on-campus injuries


Any time a 911 call is made from campus to the city’s dispatch system, the fire department is notified as well as the UEMR team through an app called Active 911. However, student EMTs will likely be the first group to respond to the scene of an accident on campus and can attempt to remedy a situation through basic life-support measures before fire department intervention is needed.

“What [the UEMR team]is totally doing is putting medical personnel at the patient’s side much faster, which is a huge benefit for the patient,” Poovey said.

Read more…

Family SMS subscriptions are now available for the agency to purchase!

One of our newest features just got better! We can now accept payments from your department for Family SMS notifications!

You sent great feedback and we have enabled our departments to provide this service to you and your teams! Give your significant other immediate SMS notifications when you are responding to a call. This is the fastest way to notify a loved one without delaying response time.

In order to use this feature, you must have a paid subscription with us or an active trial.

If you are renewing or purchasing a new agency subscription, you can add Family SMS from the same page! The cost is $10.00 per device for a year subscription.

Example of the new payment modal

If your department has paid for both traditional device subscriptions and family sms subscriptions, you can now see how many are being used in the same location on the agency tab.

Lastly, if you need to add more family sms subscriptions to your account, we have you covered! There is a “+ Family Subscriptions” button now on the family tab where you can add family sms subscriptions. To the left of it you can see how many are available and how many are being used. This means too that when you go to add a device to the family tab, you can assign them an agency family sms subscription!

New look in the top right corner of the family tab

If you have any questions about how family sms works or about purchasing family sms subscriptions, please call us at 541-223-7992 or email us at support@active911.com!

Active911 Price Increase

Active911 will be increasing the base price of our services by $1.25 effective January 1st, 2019. Any PO’s or payments made before then will be honored at our current pricing model.

It has been nearly three years since our last increase. In that time inflation has risen 7%, with an expected increase of 2.5% for the coming year. Tracking inflation allows us to continue adding essential tools and features to the core of Active911 that helps you do your job better, faster, and more effectively. Features like continuous re-paging, overriding silent, non emergency messaging and all the other great ideas in our ideas portal.

Additional Details:
We realize many of you have already locked in your budget for the upcoming year and this increase could cause some difficulties. To help, we have extended our renewal time from 90 days to 120 days, which gives everyone renewing in the first quarter the ability to make a PO or purchase at our current price for the year. For agencies with renewals outside of that time range with a fixed budget for the year, our support team will be able to help you when your renewal time arrives.

New Android Release in the Play Store!

Go to the Google Play Store App on your Android device and search for Active911. You will see version is ready for you to update! Here are the new features that are in it!

New Features

  • Delete chat messages individually.

    When you are on the chat tab, all individuals have the ability to delete their own chat messages. Admins can give any device the capability to delete any messages out of the chat tab by going to the devices tab on the website and checking “Edit Chat.”

Admins need to check the edit chat capability for each device to allow them to delete any chat messages.

  • Map marker view when tapping on a marker to see extended information. 

    Now when you tap on a map marker that has a description associated with it, you will see the name of the marker and the description.

Now you can see all the details of the description for map markers.

  • No longer a default agency when you send an alert from the app. 

    If you are part of multiple agencies, you will now have to select which agency you want to send an alert to.


  • Sending an alert to “everyone” requires confirmation.

    This new feature should minimize the number of alerts that are accidentally sent to everyone in your agency, rather than to a specific page group.

  • Non-emergency bug fix.

    Previously, if you selected the “non-emergency” option when creating an alert in the Android app, the alert wouldn’t be delivered to devices. That has been fixed.

  • Active911 logo is visible in notification status bar for Samsung Devices

    On some Samsung devices, the new Active911 icon/color was very difficult to see in the notification status bar. We made some adjustments, and the icon should be visible no matter your device and theme/color options you’ve selected on your device.

If you have questions about any of these new features please contact our support team at support@active911.com or at 541-223-7992.