Firefighters’ Medical Crash Course Aided by Active911

Active911

(Cook Islands) Puaikura volunteer fire brigade member Trish Barton was at home in the middle of the night earlier this year, when she heard a crash – right outside her house.

It was a motorcyclist who had come off his bike. She sent an alert through her Active911 app, and three other first responders came to her assistance within minutes.

They performed CPR on this patient until the ambulance arrived. Sadly the outcome for this patient was not favourable – but another motorcyclist was luckier at the weekend.

Puaikura firefighters were on their way to training on Saturday morning and were able to treat the critically injured young man, until the ambulance arrived.

Read More…

Another Active911 Admin chosen 2019 Firefighter of the Year

Active911

(Washtenaw County, Mich.) Lieutenant Michael Grissom of the Dexter Area Fire Department is Washtenaw County’s 2019 Firefighter of the Year. An experienced firefighter when there is an emergency, it is Lt. Grissom’s work behind the front lines that have earned him the honors.

Lt. Grissom facilitated the use of the mobile app “Active 911,” which puts the pertinent information for a call right into a first responder’s smartphone. In addition to medical information, the app shows the location of hydrants, the location of other emergency vehicles in the area, and what type of vehicles have responded.

Active 911 also enables responders to communicate with one another efficiently. The app replaces the outdated, problematic CAD (Computer Aided Dispatch) system where first responders would receive a printout and transmit vital information from there.

Michael also found a way to repurpose radios destined for destruction. Deftly moving around the red tape that governs every action of a fire department, Lt. Grissom salvaged specific components of hand-held radios to help improve some failing receivers in the Sheriff’s department.

Read More…

Sales Tax and Active911

What Admins Need to Know  

Why? The recently decided Supreme Court case South Dakota v. Wayfair determined that states could sue businesses which conduct transactions within their state, including online businesses not from their state, if they do not collect sales tax.

Who? Agencies in states that are taxing Active911, starting with: CO, LA, MS, SC, TX, IA, OH, RI, SD, TN, UT, WA, and WV.

What if we are tax exempt? If your agency is exempt, you will need to upload a copy of your sales tax exemption certificate the next time you renew. You will be required to upload this form every time you renew to be exempt from sales tax.

If you are not exempt, you don’t need to do anything. When you renew your Active911 subscription, sales tax for your state will be added if you live in a state that collects sales tax.

All agencies will be required to add a billing address to their account for sales tax purposes.

When? This requirement is set to go into effect immediately. However, your agency may not be impacted by it until you renew your subscription.

How to Upload Your Exemption Document 

Your usual renewal process is not going to change. You’ll still check out the same way, you’ll just need to upload the sales tax exemption certificate as part of the process.

Here is what it looks like:

1. Start your purchase.

2. Choose your preferred payment option.

3. Enter your billing address.

4. If you live in a state that collects sales tax, you’ll be prompted to upload your sales tax exemption certificate now. Click the Upload Document button and select the proper file.

5. Sales Tax will become $0.00. Once you see the “Upload Successful!” message, you’re ready to confirm your order.

Active911

Questions?

Please email support@Active911.com if you have any questions about this process, or if you have any trouble uploading your tax documents. We answer a majority of emails within 48 hours.

If you need immediate help, you can also call 541-223-7992 at any time to speak to one of our Customer Support Members. They answer the phone in the first ring cycle 75% of the time, so you’ll always speak to a real person who works in our office.

Southwest VFD celebrates 60 years, highlights need for volunteers

Active911

(Jacksonville, N.C.) Southwest VFD Chief Ray Silance explained that at the offset of the department, there was a blaring alarm system that notified the entire community of a fire.

“Once everybody heard the horn they would respond to the station,” Silance said.

That system eventually gave way to the 911 calls that Southwest VFD currently uses, according to Silance. And the evolution hasn’t stopped. The latest improvement the team uses is a phone application called Active 911 that alerts the chief and others to who is available to answer any given fire.

″(If) no one is there to volunteer to answer then no one is coming. That’s why it’s important to volunteer.”

Read more…

The Latest App Updates from Active911

You may have noticed a general release hit your phones last month! Here’s what we were busy working on: 

iOS 1.6.3 

  • Map Scale Factor – Adjust the size of your map for easy viewing
  • Map Marker Density – Adjust the size of map marker icons
  • Map Layer Toggle – Toggle off map layers that you don’t need
  • View PDFs with layers
  • Clearer error messages
  • No Internet Connection notification bar in maps when you don’t have a signal

Android 1.6.9.3

  • More information for lock screen notifications
  • More information for Android wearables
  • Map Layer Toggle – Toggle off map layers that you don’t need
  • Keyboard has a “Done” button to return to screen
  • Read banner alerts now mark as read
  • Fixed obscured text in Battalion Blue theme

The following features will drop later this month, when our Beta testing team is done trying to break them. Huge shoutout to the Beta users who alerted us to the following issues in the next release so we could fix them before it went out!

iOS 

  • New “Critical Alerts” feature replaces previous “Override Silent” feature for devices using iOS 12 and newer. Devices using versions of iOS older than iOS 12 will see the existing “Override Silent” option. A big thanks to user Simon Allard for advocating for this new iOS feature!
  • Made it easier to select options within the “External Links” section of an alert
  • Fixed a bug that prevented shared map data from appearing within the in-app mapping system
  • Fixed a bug that caused the app to crash when “Apple” was selected as the mapping source
  • Receiving routing within the in app mapping system upon opening the app for the first time shouldn’t require a force restart/extended wait – A big thanks to user Mark Potts for identifying this problem!
  • Adding map data icons within the in-app mapping system will correctly display the map data icon that was selected, rather than the default “flag” icon
  • Fixed bug that prevented devices with the “send alert” permission from sending alerts via the in app workflow – A big thanks to user Kevin Miller for identifying the problem!
  • The app badge counter updates after using the “clear all alerts” feature

Android

  • Our beta testers identified six separate issues that were causing the app to crash, most of which were mapping related. This release contains solutions for those six crashes. Please let us know if using the mapping system is still causing the app to crash for you.

Want Access to New Features a Month Before Everyone Else?

We are always looking for Android and iOS users who are willing to test new features and give us feedback via a short email survey.
Our surveys are less than 10 questions and ask users to rate each new feature on a scale of 1-5 after using the new release for at least a week. It takes less than a minute, and we get valuable feedback that makes Active911 better for everyone we serve. Email Active911 with your name, device type (Android, iOS, or PC) along with your device email to get signed up for the Beta testing program for your device.

Aladtec, First Arriving Announce Integration

Active911

RIVER FALLS, Wis. — Fire and EMS agencies using Aladtec Scheduling and Workforce Management software and First Arriving Digital Dashboards can now save time and provide first responders with vivid, big-screen displays for the station that integrate information from both platforms.

When Chaska Fire — which protects some 30,000 residents of their Minneapolis-St. Paul suburb — gets a call for service, Active 911 takes over the display and shows the call information, address, map with driving directions, map with hydrant locations and a Google Street view of the address.

Chaska has one display installed in the locker bay and another in the dispatch office. Others are being added soon in the main office and training room, said Kirsch.

“It gives our members the information they need at a glance.  It can be updated from any computer, and the automatic population of data from Aladtec and Active 911 reduces staff time for updating a dry erase board or printed schedules,” he said.

Read more…

Echo Rural Fire Protection District Keeps on Truckin’

Active911

(Echo, Ore.) — In a city that spans less than 1 square mile, an unassuming fire station sits at the edge of downtown.

Today, the ERFPD is able to respond to emergencies using an app called Active911, which provides key dispatch details right to a first responder’s phone. But Enright, who joined the fire district volunteer crew in the early 1970s with her late husband, Tom, who was fire chief, remembers a different time completely.

“When we joined, they didn’t have a paging system,” Enright said.“We had less fire trucks and old equipment.

Instead, there were three fire phones — including one at a local tavern — and whenever the district got a call, the crew would run down to the station to set off the fire alarm.

Read more…

 

Safety on the Trails with Active911

Active911

(Bentonville, Ark.) “Training participants practiced using an app, Active 911. Dispatchers ping the caller’s cellphone location and send coordinates to emergency responders through the app. The location shows up on a map that includes roadways and trailways. The map also shows and updates the location of fellow responders in real time.

Part of the training was to evaluate the application’s accuracy, which proved to be on point.”

Read more…

Coming this July: Map Layers and Android Wearables

Active911

We have been hard at work on many invisible improvements to reliability and redundancy to make Active911 more dependable. But some recent improvements are available for you to enjoy right now! These include:

  • Deleted chat messages stay deleted: Previously, old chats kept popping up. Now they stay deleted, even if you  delete and reinstall the app.
  • Map Icons: (iOS) Previously, when you added icons to you map, you had to close out and reopen the app to see them, but now they are there instantly.
  • Fixed simultaneous alerting: Our system can now handle a higher volume of CAD emails per alert.

Our next beta release will be June 19 and it will include: 

  • Map Layers – Isolate icons in any combination to see only the resources you need.
  • Android wearables get more call info: We had been limited on how much information we were pushing to wearables, but now Android watches and devices get more detailed info on each call.

These improvements will be available to everyone after the July 19 client release.

Coming  Fall 2019: 

  • Chief reports – Get more out of your Active911 data with reports by call volume, call type, group, and number of responses.
  • Shift Management Tools
  • Custom events – Schedule trainings, classes or meetings in Active911
  • Webview improvementsYou have been asking for improvements and added features that would catch this platform up to your other Active911 resources. So we’re listening. Custom events, weather layers, and an updated look are all coming this fall.

If you’d like to be a beta tester, email us and let us know your device type (iOS or Android) and the email associated with your device. Giving feedback is easy! We send out an email with each beta release and tell you what’s new. Just use the app for a week and then complete the quick in-email survey to let us know about your experience.  

Mapping Inaccurate?

A frequent piece of feedback we get about the app in the Facebook Support Group is that mapping isn’t working the way it should. We know you rely on this feature to get you where you need to be!

Inaccurate mapping can be caused by a few things:

  • Broken parser
  • Incomplete parser
  • PSAP abbreviations/shorthand

All of these problems can be fixed by our support team, but we need a few pieces of information from you before that can happen. If you’re unable to use the mapping feature because of inaccurate routing, please contact support and provide them with:

  • Your Agency name
  • Alert # for a recent call that did not map correctly
  • The correct location of the call

Customer Interviews

Please be on the lookout for messages, calls or emails from Active911! Calls from us come from the 541 area code. We will never ask for any personal information or try to sell you anything.

Our Product Manager and Happy Customer Manager are trying to reach customers for brief interviews on a variety of topics to get feedback that will help us improve your experience. It’s part of an initiative to make our app better at serving you.