Training Thursday: How to download a device list

We released this feature a bit ago, but wanted to highlight how an admin or someone with the edit devices permission can download a device list.

  1. Login to in the member access area and click on the “Devices” tab.
  2. At the top of the devices tab, there is a “+Download Device List” button. Click on that button.

3. Once you have clicked on that button, a window like the one below will pop up. You can then select what information you would like to download.

4. If you select the top check box, all categories will be selected. Otherwise you can choose what information you would like.

5. Once you have selected the information you want downloaded, click “Submit.” A CSV file will get downloaded with the list of devices and the information that you wanted about them.

Training Thursday: Do you know how to customize your response buttons?

This week for Training Thursday, we decided to create a blog post showing you how to customize response buttons! This can be done on our website, but you must be an admin or have the edit agency permission.

Here are the steps:

1. Go to and login under the member access area.


2. Once logged in, click on the agency tab and scroll down to the bottom.

3. At the bottom there is a response vocabulary section with 5 boxes. The defaults in the boxes are, “Resp”,”OnScen”,”Cancl”,”Avail”, and “Unvl”.

4. Click on a box and it will highlight. 

5. Then you can enter in the response you would like to use up to 6 characters.

6. Once you have added it, the box will turn green and the apps on your agency will be updated the next time they are opened.

If you have further questions about how to make these changes please contact us at!

New iOS Version Released Today!

We released a new update for the iOS app today that includes a few features and a couple of bug fixes. The version number is 1.5.20.



Badge App Icon

We’ve enabled the badge app icon feature for displaying how many unread messages you have:

You can enable or disable it in your iOS Settings -> Active911 -> Notifications -> Badge App Icon


Chat Sound Notification

If this is turned on you will hear a bell when you receive a chat message (with this version it is only enabled while the app is open).


Page Everyone Confirmation

Now when you go to send an alert to “Everyone” in the pagegroups, there is a confirmation box that pops up. This is to help prevent accidentally paging everyone in your agency. It only pops up if you haven’t yet selected a pagegroup other than “Everyone”.



  • Included fixes for a couple of cases (on iPads and older iPhones) where the call details were sometimes being truncated.
  • There’s also a fix for cases where responding to a notification or opening the app from a notification wasn’t marking the alert as read.


New Android Release!

This is a small release for the Android App, but the new version is

The new feature for this release is notifications when a chat messages comes in.

This can be enabled per agency in the settings of the app.

Once enabled, the app will play a “bell” sound whenever a chat messages in that agency is received.

Note: This will only work while the app is open.  While the app is backgrounded, the client leaves the chat room, so it does not know when a chat message is sent to the room.


There is one small bugfix in the app as well.

Previously, the Dark Theme would highlight response buttons in white when selected.

Since the text for the response buttons is also white, it would be impossible to read the name of select response buttons using the Dark Theme.  Now, the response buttons are highlighted in blue instead.

Training Thursday Tip: Continuous Re-paging Feature

Happy New Year Everyone! We are really looking forward to a great 2018! We are on another short week due to the holiday, which means we didn’t get to making a Training Thursday video. Instead, let’s talk about the new continuous re-paging feature on Android and iOS devices. Windows it’s coming soon! We’ve been getting quite a few questions about it so we wanted to help make the feature more clear.

Continuous re-paging was created with the deep sleeper in mind. It will continuously make an audible sound at you until you acknowledge it in some way. The sound will be the tone that you have selected for your agency in the settings of the app.

Here are the specifics for both clients to help add some clarity to the new feature:

iOS devices:

If you have this button turned on (the switch will be green), you will need to open the app or respond to get the audible to stop making a sound.

Android Devices:

If you have the continuous re-paging box checked in your settings of the app, you will need to either open the app, or expand or swipe away the Active911 notification in your notification bar.

If you have “Auto-Open” set, you will need to interact with the alert to make it stop ringing.

If you have Popup Dialogue set, you can click any of the buttons to turn off the continuous re-paging option.

If you have Original Auto-Open set, you need to interact with the alert by tapping any of the links, or even just scrolling down to see the notes.



Unread Chat Messages & Continuous Re-paging in the New Android Release!

Today we are releasing Android  Here are the new features and bug fixes for this release:

New Features

– Added indicator on chat icon with number of unread messages

The icon for chat throughout the app now includes a number badge indicating how many unread messages you have across all your agencies.

Going into the chat list, you can see how many unread messages each individual agency has

In the settings, there is now an option for “Continuous Re-paging”.

Turning this on will cause alerts to continue their ringtone until you either:

  1. Open the alert in the app


2. Expand or Swipe away the Active911 Notification(s) in your notification bar

Note: If you have “Auto-Open” set, you will need to interact with the alert to make it stop ringing.

For the Popup Dialogue, you can click any of the buttons to turn off the continuous re-paging option.

For the Original Auto-Open, you just need to interact with the alert by tapping any of the links, or even just scrolling down to see the notes.

We also added long-press capability to copy address from alert detail view. You can now long-press the address of an alert to copy it, just like any other field in the alert view.

Bug Fixes:

– Fixed issue where Map Markers would not show the right agency when editing

– Fixed issue where the settings view would break on large tablets



Upcoming Active911 Server Maintenance

Hello Everyone,

We will be performing urgent server maintenance from 23:00 to 04:00 PST tonight, December 28, and 17:00 to 21:00 PST tomorrow, December 29. During these windows you may experience intermittent outages. Our developers will be communicating status via Twitter which can be followed from our twitter account or our main page.

If you notice any issues after these scheduled windows, don’t hesitate to call us at 541-223-7992 and press 9.

More Detailed Explanation:
We just received unexpected news from one of our data centers that they will need to turn off our servers to physically move them to a new location. Unfortunately, the servers they want to move contain critical services we depend on to be available 24×7. To make sure our services stay up and reliable, we will be offloading those critical services. Our master database is one of those things we will need to migrate, which could cause some complications if our new master encounters some difficulties. While we are not anticipating difficulties, if there are problems we may have brief periods of lost data or unexpected bugs. We have specifically chosen this maintenance window during the slowest period of alerting to minimize that possibility as much as possible.

The window on the 29th will be focused specifically addressing the need to migrate those services we depend on. We’ve been working hard ensure maximum uptime and availability, and we will be moving some experimental pieces into place as a backup system while our servers are being physically moved. We have been building confidence in these experimental pieces by testing it heavily with internal use, but there is a chance a couple of bugs could be present while it is performing in a backup capacity. These pieces will enable us to easily and seamlessly react to temporary data center outages without any chance of interruptions in the future. We want to make sure the pieces we put into place work as we expect them to while serving as a temporary backup while our servers are being migrated.

We appreciate your understanding as we do this work and extend our best wishes for a smooth end to 2017 and a happy new year.

iOS App Update

Today we released an update to the iOS App, and it is version 1.5.19. This version of the app includes some notable new features:

Chat History

Chat rooms will start including old messages (messages sent from this version of the app and onward) and you will be able to pull down at the top of the list in a chatroom to make sure you have the latest messages sent through.






Chat Unread Badges

These badges display the number of unread messages. The number on the chat tab is the total count which adds together the individual counts from each of the chat rooms. Visiting a chat room will reset its number back to zero.






App Info View

The settings view now has a button in the top right corner which takes you to a view with some information about the current version of app that you are using. If you report issues to support, this is an easy spot to grab the version number and pass it on to them!




Continuous Re-paging Option

If this option in your settings is enabled, the app will repeatedly notify you (via a notification every 20 seconds) for an alarm until you respond or open the app. For those heavy sleepers out there, this should help wake you up!


Chat and Non-emergency messaging are now in the Android app!

Hello everyone! We have released version of Active911 for Android. This release comes with a few new features. The first one you will probably notice is the new chat message icon in the top right of the screen. When you click on the new chat button it will bring you to a view where you can enter a chat room for any agency that you are a member of. You can then have discussions within your agency. All chat messages are persistent so you will be able to see what others have said when you didn’t have the app open. If you have any thoughts on the new chat interface, let us know!







Another new feature that is introduced in this version is the “Off Duty, but Available” option for duty status. With this setting, your device may use more battery as it will keep your GPS on. Your device will report your position to Active911 Servers even while the screen is off and in your pocket. You will not be notified of new calls unless there is an incident within 5 miles of your location. If there is an incident nearby, your phone will alert you.







And finally, we have introduced non-messaging alerting! If you have the permission to send alerts from your device, then you now have the option to send a low priority alert. Low priority alerts are just like regular alerts, except that they will sound off differently. This way you can send alerts to people that don’t require them to act immediately and reduce alarm fatigue.


In addition to these new features, we have implemented a few improvements. When you send alerts from the app, they will show up on your device when it has been confirmed that they have been received by our servers. And the app should be working much more smoothly on large agencies with many devices.


Windows Apps Updated

Hello everyone! Today I’m excited to announce that we have released another update to all of our Windows platforms. This update went live yesterday and if you are running Active911 on your Windows Phone, Windows Tablet, or Windows PC, then you should already have the update or have seen a prompt to perform the update. As our last update to these apps completely redesigned phone and tablet, this release adds more features, optimizations, and bug fixes! The new features are as follows, but special focus was given to improving the app’s connection to Active911 servers and improving performance for agencies with many devices.

Features Include:

  • Support for non emergency messages. You can now send non-emergency alerts as well as hear a different tone when non-emergency alerts are received.

  • You can also edit markers and the changes will be reflected instantly across all Active911 devices.

  • And when viewing the report of a call, you have an option to email the report generated.

  • The responses list is sort-able
  • Responses are remembered per alert instead of per device.
  • The PC app can specify which port it listens on for external GPS devices
  • The PC app has a visual cue to tell you the current connection status to Active911 servers.