Coming this July: Map Layers and Android Wearables

Active911

We have been hard at work on many invisible improvements to reliability and redundancy to make Active911 more dependable. But some recent improvements are available for you to enjoy right now! These include:

  • Deleted chat messages stay deleted: Previously, old chats kept popping up. Now they stay deleted, even if you  delete and reinstall the app.
  • Map Icons: (iOS) Previously, when you added icons to you map, you had to close out and reopen the app to see them, but now they are there instantly.
  • Fixed simultaneous alerting: Our system can now handle a higher volume of CAD emails per alert.

Our next beta release will be June 19 and it will include: 

  • Map Layers – Isolate icons in any combination to see only the resources you need.
  • Android wearables get more call info: We had been limited on how much information we were pushing to wearables, but now Android watches and devices get more detailed info on each call.

These improvements will be available to everyone after the July 19 client release.

Coming  Fall 2019: 

  • Chief reports – Get more out of your Active911 data with reports by call volume, call type, group, and number of responses.
  • Shift Management Tools
  • Custom events – Schedule trainings, classes or meetings in Active911
  • Webview improvementsYou have been asking for improvements and added features that would catch this platform up to your other Active911 resources. So we’re listening. Custom events, weather layers, and an updated look are all coming this fall.

If you’d like to be a beta tester, email us and let us know your device type (iOS or Android) and the email associated with your device. Giving feedback is easy! We send out an email with each beta release and tell you what’s new. Just use the app for a week and then complete the quick in-email survey to let us know about your experience.  

Mapping Inaccurate?

A frequent piece of feedback we get about the app in the Facebook Support Group is that mapping isn’t working the way it should. We know you rely on this feature to get you where you need to be!

Inaccurate mapping can be caused by a few things:

  • Broken parser
  • Incomplete parser
  • PSAP abbreviations/shorthand

All of these problems can be fixed by our support team, but we need a few pieces of information from you before that can happen. If you’re unable to use the mapping feature because of inaccurate routing, please contact support and provide them with:

  • Your Agency name
  • Alert # for a recent call that did not map correctly
  • The correct location of the call

Customer Interviews

Please be on the lookout for messages, calls or emails from Active911! Calls from us come from the 541 area code. We will never ask for any personal information or try to sell you anything.

Our Product Manager and Happy Customer Manager are trying to reach customers for brief interviews on a variety of topics to get feedback that will help us improve your experience. It’s part of an initiative to make our app better at serving you.

EMS calls to go out via text alerts

Active911

 

Cooke County Emergency Medical Services personnel will soon be receiving message alerts on their cell phones.

Members of the Cooke County Commissioners’ Court agreed this week to allow CCEMS to enter an agreement with Active911 to send call and mapping information to county employees.

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Consumers Energy breaks ground on Tawas service center location

Active911

BALDWIN TWP. – Consumers Energy officials have said ground has been officially broken on the agency’s new Lincoln Street service facility, with crews already stationed and working out of the area, according to Senior Public Relations Director Debra Dodd.

Some of the tactics being piloted in Iosco County include a new active 911 app for public safety personnel and public safety outreach team members to improve incident monitoring.

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Training Thursday: Get Your Device Code + New Map Icons

active911Training Thursday: Get Your Device Code

We’ve given the app a new look when your device is unregistered, plus added seven new icons to our map data icon collection to help you find resources more easily.

It’s now much easier to pay in app if you’re running an individual-pay subscription. If you’re missing a subscription, or your existing subscription is expiring within 30 days, you will see the “Buy Now” option in the settings menu of the app. It’s a big blue button that will appear at the top of your screen. Super easy.

We realize that in the past, when you’ve added new subscriptions to an agency account, it’s been a hassle for admins to get everyone their device code, but it’s also an essential first step in getting the app up and running.

Now, after your agency members have downloaded the app, they will be walked through an easy and intuitive process for getting their device code and registering their device:

 

Fire department contract with Active911 OK’d

Active911

Village Council this week gave the fire department permission to contract with Active911, a software program and service for emergency services personnel that sends alerts directly to cellphones, tablet and computers.

Firefighters are currently issued pagers to carry at an annual cost of $9,450. The Active911 software and app will cost $390 a year for 30 firefighters (there are 27 currently), but Little said they wanted three additional apps should the need arise.

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Active 911 is changing the way emergency personnel communicate

active911

Company Name: Active911
Headquarters: Corvallis. OR
Signature Product: Active911 app
Website: https://www.active911.com/index.php

1. Where did your company name originate from?
Active911 comes from the idea that, using modern computing technology, we could make the alerting and response of emergency personnel “active” instead of passive – that is, we could track agency members and other responding agencies, as well as provide mapping, hydrant and building information and take an active role in dispatch.

2. What was the inspiration behind starting your company?
In 2011, our CEO was a volunteer firefighter with a problem. He used to get SMS text messages from dispatch, but he was unable to give them a distinctive ringtone because they came from random phone numbers. MMS text messages did not have this problem but were not reliable. On one occasion, his MMS text message was so delayed that he arrived to find someone washing down the rig. He had missed the call due to faulty technology and his reluctance to wear a bulky, old pager. That is when he started a software project to process 911 alerts to his phone.

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Chat by Group on Active911

Active911

So many of you have voted at the Active911 idea portal to tell us that chat notifications and chat by group were needed features for the Active911 app, and we listened.

We are happy to introduce these features to the latest version of the Active911 Android and iOS apps to help make communication easier and more seamless for your agency.

Update iOS Now

Update Android Now 

An Overview of Chat by Group

With this new feature, your chats will go out to your entire page group, and those group members will be notified of your message without receiving an Alert. Any individual will be able to initiate chats in any unlocked group. Your notification settings for chat by group will mirror those that you have set for that agency. The “Everyone” group still works the same.

You can Favorite certain groups so they are always easily accessible, and you’ll also always be able to see the three most recent groups that you have been active in. It’s also possible to search for groups by name.

Notifications by Group

There are three options for notifications:

  • Receive alerts when the app is CLOSED: You will get chat notifications whether the app is open or closed.
  • Receive alerts when the app is OPEN: You will only get chat notifications when the app is open.
  • NONE: Receive no chat notifications.

These settings are labeled the same in Android and iOS.

Please note that we introduced this feature with the default for chat notifications set to NONE. This is to prevent your phone from blowing up before you are familiar with the feature. 

Not getting notifications? Check these three things first: 

  1. Is your phone’s external sound control set to silent?
  2. Do you have notifications enabled for the Active911 app in your general settings?
  3. Do you have chat notifications enabled within your page groups?

How to Use Chat by Group and Turn on Notifications:

Turning on Notifications:

    1. Go to the settings in your Active911 app
    2. Scroll down to your agency and tap on “Chat Notifications”

3. There you can select to receive messages when the app is open, closed, or none.

 

How to chat by group:

  1. Tap on the chat icon in the menu bar.
  2. The main chat tab will show all of your agencies that have chat turned on by an admin.
  3. Tap on an agency and now you will see a favorites, recent, and groups sections.

4. Tap on a group to send messages to people in that group.

5. In the top right corner of a group is a star. If you tap on this star, you will favorite that group. This means that you will receive notifications for that group (if you have those turned on), and it will appear at the top of all the groups.

Questions? Please email support@active911.com or call (541) 223-7992 to talk to a real-life support tech 24/7. 

Marchand named Ashland EMT of the year

Active911

ASHLAND – It’s a job that would leave most people stressed and flustered.

Whether it’s for a car crash, a heart attack or a fall, Drew Marchand is called in at some of the worst moments of people’s lives.

But Marchand always has a smile on his face. His courtesy toward patients, their families and bystanders never waivers, even as he strives to follow protocol and put his skills and knowledge to work under pressure. He is a tireless advocate for his patients, and he constantly pushes for more training to improve himself and his fellow staff. He has exhibited leadership skills and has taken a lead role with Active 911, a digital messaging system that provides information for first responders.

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