Training Thursday: Always or Failover Group

It’s Training Thursday so let’s sharpen up on the Always or failover group! This is especially important for those of you that use the pagegroup option with us!

What are those and why do they matter?

When setting up groups based on units, where our system automatically sends to the groups and not to a prefixed email address, it is extremely important to set up an always or failover group. By setting up a group called “Always” or “Failover”, it means that all calls will go to that group, plus the corresponding unit groups.

The importance of this is when your dispatch center does an update on their CAD and starts sending to us in a different format than before, you will start to get General Alerts. If you are seeing General Alerts that means that we aren’t parsing out the units, which means you won’t be getting alerts to groups with unit names. However, if you set up an always or failover group and have one person in them, then you can catch that the parser needs to be fixed and let us know.

If you are using groups, don’t forget to have an always or failover group! Let us know if you have questions at support@active911.com!