Sales Tax and Active911

What Admins Need to Know  

Why? The recently decided Supreme Court case South Dakota v. Wayfair determined that states could sue businesses which conduct transactions within their state, including online businesses not from their state, if they do not collect sales tax.

Who? Agencies in states that are taxing Active911, starting with: CO, LA, MS, SC, TX, IA, OH, RI, SD, TN, UT, WA, and WV.

What if we are tax exempt? If your agency is exempt, you will need to upload a copy of your sales tax exemption certificate the next time you renew. You will be required to upload this form every time you renew to be exempt from sales tax.

If you are not exempt, you don’t need to do anything. When you renew your Active911 subscription, sales tax for your state will be added if you live in a state that collects sales tax.

All agencies will be required to add a billing address to their account for sales tax purposes.

When? This requirement is set to go into effect immediately. However, your agency may not be impacted by it until you renew your subscription.

How to Upload Your Exemption Document 

Your usual renewal process is not going to change. You’ll still check out the same way, you’ll just need to upload the sales tax exemption certificate as part of the process.

Here is what it looks like:

1. Start your purchase.

2. Choose your preferred payment option.

3. Enter your billing address.

4. If you live in a state that collects sales tax, you’ll be prompted to upload your sales tax exemption certificate now. Click the Upload Document button and select the proper file.

5. Sales Tax will become $0.00. Once you see the “Upload Successful!” message, you’re ready to confirm your order.



Please email if you have any questions about this process, or if you have any trouble uploading your tax documents. We answer a majority of emails within 48 hours.

If you need immediate help, you can also call 541-223-7992 at any time to speak to one of our Customer Support Members. They answer the phone in the first ring cycle 75% of the time, so you’ll always speak to a real person who works in our office.

Apple app notes – week in review

We pushed the iOS Active911 1.5 app update on Monday, enabling Assignments. ?Today is Friday, so we have had a week to get feedback and figure some things out.

In version 1.5.1

Selectable text in version 1.5.1

The bottom line is that some more updates are in store for Apple users. ?Here’s a list:

  1. The “External Link” on the bottom of the alert details page used to launch Apple Maps, and it doesn’t any more. ?Lots of people use this for navigation. This is being fixed.
  2. The address area launches a map within the Active911 app. ?Most people already know this, but for those who don’t, we’ve added a helpful icon.
  3. Test messages don’t pop up when the app is in the foreground. ?This has been fixed in beta and should be in your hands soon. ?Normal alerts seem to come through fine, as do alerts and test messages when the app is in the background.
  4. People asked us to make the text within the app selectable. ?This has been added to detail text for 1.5.1 beta. ?It also means you can have hyperlinks in the details section! ?See the image at right.
  5. The app update required a server update which in turn introduced a bug. ?The bug made it so late-model iOS devices didn’t get paged when messages were very looooong (many lines of notes). ?This was fixed today and does not require an app update (we had to update the server).
  6. We have one report of an iPhone 5 user (iOS 8.2 or iOS 8.3) who says the alert title is reset to “Alert” when he sends an alert from his phone.

All told, it’s been a busy and tiring week! ?On the radar also is making assignments assignable to anyone from within the app, and paging (Apple Notifications) to the assignees. ?:)

That’s it for now – have a good weekend, everyone!

Big(ish) data and loving it

I was sitting here, in the dark, at 2 AM and wishing that Facebook would allow me to post under my real name. ?I work at Active911 but when I post on our Facebook wall, it all looks like the same person posting (you can never tell who “I” is).

The reason I wanted to use my real persona is because my feelings tonight are very personal. ?I just finished converting some 40 million or so records from one data type to another, so that Jonathan can proceed with his feature rollout (the much requested response button renaming). After I converted the records, I started working on our new sharded?data store (more on that some other day) and created a new Github repo called “bard” (rhymes with “shard” 🙂 ) to manage all of this. ?I’m currently planning on storing Thrift-serialized data in a MySQL blob column.

AND I FREAKING LOVE THIS STUFF. ?I guess it sounds boring to non techies, but this kind of stuff makes my engine purr. I love the stuffing out of my job.

Let’s hear it for everyone out there who loves what they do!