FIRST ARRIVING AND ACTIVE911 BROADEN PARTNERSHIP TO BRING CRITICAL ALERTS AND REAL-TIME INFORMATION TO FIRST RESPONDERS

Active911

FOR IMMEDIATE RELEASE

April 3, 2020

FIRST ARRIVING AND ACTIVE911 BROADEN PARTNERSHIP TO BRING CRITICAL ALERTS AND REAL-TIME INFORMATION TO FIRST RESPONDERS

Suite of Digital Dashboard Integrations Provides Agency Personnel with Incident

Alerting, Call Details, Routing, Maps and Other Tools to Improve Situational Awareness

Richmond, Va. and Corvallis, Ore. – First Arriving, a leader in providing marketing and technology services for fire, EMS and law enforcement agencies, and Active911, a leading provider of digital tools to emergency responders, today announced the expansion of their existing relationship. The enhanced partnership will provide deeper integration with Active911’s platform enabling faster response data and provide First Arriving’s Digital Dashboard users with an even more robust suite of features.

“First Arriving has a beautiful product and we are happy to add them to our list of integrations,” said Joseph Sullivan, Founder & CEO, Active911. “This will make it easier than ever for the many first responders using First Arriving dashboards to get access to their critical Active911 alerts and other real-time information.”

First Arriving’s integration with Active911 is among the most popular ways to display calls and other alerts for first responders. Features include:

  • Real-Time Call Dispatch
  • Nature of Call, Address, Units Dispatched, Call Notes
  • Personnel Responding
  • Mapping & Directions with Hydrants & Other Data
  • Turnout Timer
  • Custom Alarm Tones
  • ETA and Distance
  • Google Street View
  • ESRI layers, Mapbox & other mapping platform layers

For a full list of Active911 integrations, visit: www.firstarriving.com/integrations/active911-dashboard/

“Our integration with Active911 equips on duty personnel with reliable information and real-time alerts as they leave the station to respond to situations where every second counts,” said Dave Iannone, CEO, First Arriving. “We are proud to partner with Active911 to provide best-in-class tools that serve public safety professionals and their local communities.”

First Arriving’s Digital Dashboard systems service fire departments, EMS, law enforcement, courts and local governments. From small volunteer departments to some of the nation’s largest public safety agencies, First Arriving’s Dashboards now serve departments in more than 30 states coast-to-coast. To learn more about First Arriving’s Digital Dashboards, visit: www.firstarriving.com/dashboards.

First Arriving’s Digital Dashboards provide full integration with a growing network of more than 50 leading third party technology platforms and service providers. For a full list of First Arriving’s Digital Dashboard integrations and features, visit: https://www.firstarriving.com/integrations.

About Active911
Active911 connects smartphones with CAD to get real-time alerts with mapping, routing, and response so command knows who is coming, who is available, who is there, and what resources are on the ground before anyone leaves the station. Founded in 2011 by a volunteer firefighter, Active911 has delivered more than 200 million alerts to first responders worldwide. 

To learn more, visit www.active911.com.

About First Arriving
First Arriving is a leading technology and marketing company specializing in fire, EMS, law enforcement and local government. We provide innovative solutions, including digital signage, websites, video production and recruitment marketing that transform and engage. Our clients include renowned public safety brands, departments and agencies of all sizes, associations and nonprofits. First Arriving is headquartered in Richmond, Virginia, and serves clients nationwide.

For more information, visit www.firstarriving.com.
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iOS Release 1.6.15

Active911 iOS Release

iOS users may have noticed issues with alert volume levels associated with the Critical Alerts notification update released by Apple in iOS 12. We have solved those problems in this release and added additional features, such as new background GPS options, flight mode, and address routing updates that will make the app even easier to use during an incident.

  • Your agencies now stay in order on the settings page according to how they are ordered on the alerts page
  • Flight mode directions allow aircraft to get directions in nautical miles and degrees for more useful navigation
  • Added button to easily view and copy device code when needed
  • Map location will update when an address update is received
  • Extended Background GPS option: Track me for 15 minutes allows agencies to see responder movement during the response phase without draining user battery all the time
  • Users with Override Silent setting will stay in sync
  • Added location services warning to map view when users are in an area with poor connectivity
  • You can now enter multiple lines of text when editing alerts

Active911 Cloud Release 1.2.6

Active911
We have been working hard to improve the dashboard experience for all our admins!

You guys are the unsung heroes of Active911, and we appreciate you letting us know when things don’t work, could be more efficient, or when you have an idea about how something could work better. We built this tool for YOU.

These are the improvements on the platform made in versions released November 2019 to March 2020:

  • Save your zoom level on Webview
  • Users can now download their map data to save a backup when they are about to update it.
  • Export more alerts faster using the Export Alerts CSV
  • Subscription and FamilySMS renewals default to the previous year’s amount
  • Improved dashboard experience for those who are a member of many departments
  • Fixed issues with international payments/sales tax
  • Expiration emails are more reliable to give you more notice
  • Canada agencies can now use Wiz to solve mapping issues
  • Renewal reminder email no longer go out to non-admin users–but you can turn it back on if desired
  • You no longer have to specify device type or page type when adding a device that’s already in the system

Windows PC App 1.11.4


We have been hard at work on improvements to the Windows PC app, including:

  • Flight mode allows aircraft users to get directions in nautical miles and degrees instead of turn-by-turn directions
  • Map location will update when an address is changed
  • Option to follow the position of the device on the map
  • We built long unsent chat messages to be navigable using the arrow key
  • The actual map icon on the PC app will not change when editing from the app until the user hits save
  • When you create a new marker it will appear without needing to change the zoom level

 

Active911 Android Release 1.6.14


We have been behind on our Android releases due to Google suddenly rejecting our releases without an explanation. After getting our lawyer involved, we were able to determine that Google wanted us to require a Terms of Service reaffirmation, so that is included in this update.

  • Updated GPS setting, Track Me for 15 Minutes – This allows agencies to benefit from improved GPS tracking immediately following incident response from a member without draining the user battery all day.
  • Flight mode gives users directions in degrees and nautical miles for aircraft routing
  • Made device code more accessible so users can view or copy it when needed
  • Settings page keeps agencies in the same order as the alerts page
  • Map buttons moved to bottom to make one-handed use easier
  • Users now have to accept the TOS before getting their device code via text–this was a requirement by Google

Lehigh Valley woman answers the call of duty in Pottstown

Active911

(Pottstown, Pa.) Jamie Kreidler was 19 when she realized her love for firefighting.

A picture she showed WFMZ’s Holly Harrar shows the moment she realized it. Her heart for firefighting brought her to Pottstown Fire Department, where she’s the first female career firefighter ever hired.

She showed us around her new digs, complete with an Active911 board and the multi-colored bag she carries with her on the rig. She says the guys joke with her from time to time, but that doesn’t stop her from reminding them that girls rule.

“They didn’t know what they were missing before they had pink in the firehouse,” Kreidler said.

Read more…

Firefighters reach scenes faster and better prepared

Active911

(Alberta, Canada) A diesel exhaust fuel (DEF) system is being blamed for a tractor fire north of Gem on Wednesday evening. The owner of the tractor left it running while he went in to the house for lunch but when he came out the tractor was smoking. The owner attempted to put the fire out but there were flammables attached to the tractor that ignited.

Although the tractor was lost, reaching its location with clear communication and a clear map allowed the Gem department to arrive faster. Luchies said the new Active911 system along with the new radio system is beneficial but it was during a Newell 911 meeting on Wednesday that it became apparent. He said he received a text message from Gem’s fire chief stating the new 911 system worked, “One hundred per cent better than the CAMS system had in 10 years.” Luchies added, “That was followed by ‘not even joking.’”

He said firefighters have the app on their phone and the system is being installed in the trucks.

“By the end of next week all of the old computers and CAM systems will be out of our trucks and the new iPads will be in.”

Read more…

Inside The Volunteer Fire Departments That Want To Save You From The Next Catastrophic Wildfire

Active911

(Bodega, CA) When I meet 93-year-old Evelyn Cassini, owner of the Casino Bar & Grill — a landmark roadhouse saloon and community touchstone in Bodega, CA, with an ancient 7 Up sign out front — she’s wrapping up a successful game of solitaire on the bartop poker machine. Stuffed raccoons and tangled deer antlers keep watch over pool tables and a scratched up hamburger grill as Cassini unceremoniously motions to an empty barstool and asks what I want to know about the Bodega Volunteer Fire Department next door.

“Everything,” I reply, tugging on a 7 Up.

She should know, given that for a long time the Casino, purchased in 1949 by Cassini and her late husband Art, served as dispatch for the fire department with Cassini fielding emergency calls on the bar phone. “I memorized all the ranchers’ numbers and would call to relay the messages,” she explains. Since her house number and the bar number were the same, her children weren’t allowed to be on the phone any more than three minutes at a time or they’d get a backhand from mom. If there was a major fire, the Casino would become a command center, and Evelyn would communicate with the California Division of Forestry in Guerneville to let them know what was needed. “It was all done by rotary telephone,” she explains, “and it worked.”

Beep beep… Bodega Bay, cliff rescue — vehicle off cliff.”

“That’s us,” Josh says calmly, grabbing his keys and walking toward the door (firefighters never run, I’m told). The waitress, aware of Josh’s credentials, understands the sudden departure. “Do you at least want a cup of coffee to go?,” she offers.

But we’re out the door and into Josh’s charcoal Chevy Silverado in a matter of seconds. A map appears on his phone via an app, Active911, which tracks all 17 volunteers and says whether they’re coming or not. Three have responded to this call: Josh; Ron Albini, the BVFD chief; and Wesley, Ron’s 20-year-old son. Others are listed as “watching,” meaning they’re not going to make it for the first truck but can come to the station to cover a second call if needed.

Read more…

 

Active 911 a valuable resource

Active911

(Fairmont, WV) A new phone application that is reported to help first responders is being used in Marion County.

Active 911, a smartphone application, is being used by 11 fire departments in Marion County. The app provides resources for firefighters and other first responders.

According to Masturzo, local departments can even travel around town and register the location and gallons per minute available of specific fire hydrants.

“They can put the hazmat information in for businesses, and they can actually put pictures of the businesses or residences in,” Masturzo said. “If they do that, they can also do the measurements for the length of hose (needed) or from the hydrant to the building or for ladders.”

Read more…

Austintown police expansion touted for efficiency, better service

Active911

(Austintown, OH) With expansion to the Austintown Township Police Department nearing completion, dispatchers in the building are eager to move to new space that will not only provide more elbow room, but also help improve efficiency in responding to emergencies in multiple communities.

The new space also has a common space that will include a conference table and a kitchenette for employees to use on shifts that can reach 16 hours. Security cameras will be in place in every room, and dispatchers will be able to monitor weather with live radar, and emergency response crews with a program called Active 911.

Read more…