Try Family SMS Free for 14 days

Active 911 Family SMS

How it Works

When you tap a Response button, it gets sent over to the family member that you added on the users tab. Then, your family member receives a text message letting them know what your response is to that alert. This way they know where you are!

You can use this feature with our free 14-day trial. After that, it’s just $10 from the date of purchase for an entire year for each family member device.

Go ahead and log in, and we’ll walk you through how to set it up.

For Admins:

Optional: If you want more information to be sent to the family members besides just the response, you can select any of the SMS call fields to include and those will be sent within the text message.

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1. Click on the Family tab.

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2. Then click the Add Device button in the left corner.Active911

3. Select the user’s name that will be connected to the family member’s number. Enter in the phone number. Enter in the relationship, if you choose. Click Save.Active911

4. Once you have added a family SMS device, the Family Tab will add that device to the list and will look like this:Active911

For Users:

1. When you log in to the website and go to the tab with your name on it, it will look like this:

2. You can choose to add family SMS devices by clicking the Add Number button. Your free trial applies to all newly added family members! After the 14 days is up, each device is $10 per year.

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Get started!

Peace of mind for your family for an entire year for just $10? Yes, please! To participate in the free trial for Family SMS for your agency click here: https://www.active911.com/interface/

Family SMS subscriptions are now available for the agency to purchase!

One of our newest features just got better! We can now accept payments from your department for Family SMS notifications!

You sent great feedback and we have enabled our departments to provide this service to you and your teams! Give your significant other immediate SMS notifications when you are responding to a call. This is the fastest way to notify a loved one without delaying response time.

In order to use this feature, you must have a paid subscription with us or an active trial.

If you are renewing or purchasing a new agency subscription, you can add Family SMS from the same page! The cost is $10.00 per device for a year subscription.

Example of the new payment modal

If your department has paid for both traditional device subscriptions and family sms subscriptions, you can now see how many are being used in the same location on the agency tab.

Lastly, if you need to add more family sms subscriptions to your account, we have you covered! There is a “+ Family Subscriptions” button now on the family tab where you can add family sms subscriptions. To the left of it you can see how many are available and how many are being used. This means too that when you go to add a device to the family tab, you can assign them an agency family sms subscription!

New look in the top right corner of the family tab

If you have any questions about how family sms works or about purchasing family sms subscriptions, please call us at 541-223-7992 or email us at support@active911.com!

New Android Release in the Play Store!

Go to the Google Play Store App on your Android device and search for Active911. You will see version 1.6.5.14 is ready for you to update! Here are the new features that are in it!

New Features

  • Delete chat messages individually.

    When you are on the chat tab, all individuals have the ability to delete their own chat messages. Admins can give any device the capability to delete any messages out of the chat tab by going to the devices tab on the website and checking “Edit Chat.”

Admins need to check the edit chat capability for each device to allow them to delete any chat messages.

  • Map marker view when tapping on a marker to see extended information. 

    Now when you tap on a map marker that has a description associated with it, you will see the name of the marker and the description.

Now you can see all the details of the description for map markers.

  • No longer a default agency when you send an alert from the app. 

    If you are part of multiple agencies, you will now have to select which agency you want to send an alert to.

 

  • Sending an alert to “everyone” requires confirmation.

    This new feature should minimize the number of alerts that are accidentally sent to everyone in your agency, rather than to a specific page group.

  • Non-emergency bug fix.

    Previously, if you selected the “non-emergency” option when creating an alert in the Android app, the alert wouldn’t be delivered to devices. That has been fixed.

  • Active911 logo is visible in notification status bar for Samsung Devices

    On some Samsung devices, the new Active911 icon/color was very difficult to see in the notification status bar. We made some adjustments, and the icon should be visible no matter your device and theme/color options you’ve selected on your device.

If you have questions about any of these new features please contact our support team at support@active911.com or at 541-223-7992.

New iOS Release in the App Store Right Now!

Go to the App store on your iOS device and search for Active911. You will see version 1.5.25 is ready for you to update! Here are the new features that are in it!

New Features

  • Delete chat messages individually. When you are on the chat tab, all individuals have the ability to delete their own chat messages. Admins can give any device the capability to delete any messages out of the chat tab by going to the devices tab on the website.

View of deleting individual chat messages.

 

Admins need to check the edit chat capability for each device to allow them to delete any chat messages.

 

  • Change duty status via 3D touch on the app icon. If you have an iPhone 6s or newer, you now have the ability to set your duty status via 3D touch. Just press down a little bit harder and a menu will show up like in the picture below. This will change your duty status for all the agencies that you are part of.

3D touch option for changing duty status

 

  • Map marker view when tapping on a marker to see extended information. Now when you tap on a map marker that has a description associated with it, you will see the name of the marker and the description.

Now you can see all the details of the description for map markers.

 

  • No longer a default agency when you send an alert from the app. If you are part of multiple agencies, you will now have to select which agency you want to send an alert to.

 

Tap the drop down at the top to select the agency that you want to send an alert to

View after you top the dropdown. Shows the list of agencies that you can send an alert to.

 

 

 

 

 

 

 

 

 

 

 

If you have questions about any of these new features please contact our support team at support@active911.com or at 541-223-7992.

Family SMS notifications are now live!

We have had the family sms program in beta for a few months, and we have finally made the live release today! Starting today, you can login as a user and activate your family’s device for a year versus having to re-activate it each month. Below are are a few frequently asked questions about family SMS.

How does the family notification system work?

When a users device gets an alert, they will need to tap a response. The family member that the user has linked to their account will receive a text message letting them know their response. The only response that won’t send a text message when tapped is “unvl.”

What information gets sent to my family member?

The default information that gets sent has the member’s name and then what response they tapped. If you want more information to be sent, this can be set by one of the admins of the account or someone with edit agency permissions. It is an agency wide change, but the admin can set the call name, place, time, date, and/or address to be sent to the family member.

How do I add my family member to receive notifications?

  1. Login to the website and go to the tab with your name on it.

2. Click on the “+ Add Number” button

 

3. Enter in the phone number (required) and relation (optional) and click the green save button

4. Click the Activate button to pay for the device

Currently, only individuals can pay for family members, but very soon we will give agencies the ability to pay for family devices as well.

How much does a family SMS device cost for the year?

It costs $10 USD per family device that you want to get notifications for your responses.

If you have more questions, please contact our support team at support@active911.com or call them at 541-223-7992.

New Website Released!

It’s been a long time coming, but we are very excited to announce that our new website is up! We will still have the old website available at web.active911.com, so if you have any issues, you can go back and use that for the time being.

If you do have issues on the new website, please report them to our support team, so we can address them!

Note: There is an active issue with IE (Internet Explorer), so if you do use that internet browser please use our old website web.active911.com. We are working on getting that IE issue fixed quickly and it should be done next week!

Quick Tip: If you have bookmarked any urls for our old website, please don’t use them since they won’t work. You will need to go to active911.com and then create new bookmarks.

We hope you enjoy the new website as much as we do!

 

Training Thursday: Sharing Map Data

Ever want to share your map data with a neighboring department, but you don’t have a file of those map data points you entered into Active911? Well, this Training Thursday, we will show you how you can easily share your map data with that neighboring department that is using Active911 too!

You need one person to be on both agencies with at the very least the “Edit Locations” permission selected in the users tab. They don’t need a device on the account, only user access. Let’s dive in on how to do this.

    1. 1. An admin will need to login to active911.com and go to the users tab. The admin makes sure that the member (the person you want to manage your map data, in this example John Smith), has the “Edit Locations” permission selected like the picture below. You can also add a new user and give them this permission.

2. Now the admin of the other agency adds that same person to their account with the “Edit Locations” permission selected. In this example, it would be adding John Smith to their account.

3. Once the map locations manager (John Smith) has been added to both accounts with the “Edit Locations” permission, they can login to active911.com.

4. After logging in, they go to the map data tab. This should be the map data tab of the agency that has the map data on it.

5. Then click on the “Share Map Data” button.

6. A new window will open with a list of agencies that you can share the map data with. Check the box and click “Save”.

Now the map data will show up on the map for all the devices on either of those agencies, and you can share with as many agencies as you would like! One thing to note is that if have duplicate map markers, they will show up on the map on top of each other.

If you have more questions about map data sharing, please contact support@active911.com. Happy Thursday and Stay Safe!

Training Thursday: Deleting Chat Messages from the Website

We rolled out the first version of chat messaging a few months ago and have been making iterations on it as we get feedback. One request has been to give the ability to delete chat messages. At this moment, an admin or member with edit agency permissions has the ability to delete all messages in the chat from the new website. Here’s how:

  1. Login to www.active911.com under the member access area and at the top of the page you will see this image:

2. Click on the “here” to access the new website. (We are still working on this new website, but it is almost done!)

3. Go to the agency tab and scroll down towards the bottom and you will see this:

4. Under Enable Chat, there is a “Clear all Chat Messages” question with a delete button to the right. Click the delete button if you would like to delete ALL of the chat messages in the app for the entire agency.

5. If you’re in the chat tab on the app itself, you will need to tap another tab and re-enter it to see that all the messages have been deleted.

This is the only option we have for deleting chat messages at this time, but we are currently working on having a delete option within the app itself for all the platforms.

If you have any questions about this or feedback, please give our support team a call at 541-223-7992!

Happy Training Thursday and Stay Safe!

 

Training Thursday – Duty Status Options

You can change your duty status in the settings of the Active911 app under your agency. If you are part of multiple departments, then you can change it for each agency!

We have 3 different duty status options for Apple, Android, and Windows devices. Apple and Android also have one more option and Windows will be getting it in the future.

Duty Status on Apple Device

Let’s take a closer look at those different options:

  • On Duty: If you have this selected, then your device will receive alerts.
  • Off Duty: If you have this selected, then your device will not receive alerts.
  • Off Duty Available (Apple & Android Only): If you have this selected, you will only receive alerts when you are within 5 miles of the location of the alert.
  • Automatic: This should only be selected if you have a shift assigned to your device. If you have have a shift assigned, then your device will automatically put you on and off duty based off of your shift schedule. Note: Only admins or users with edit devices permissions can set a shift for your device.

Happy Training Thursday and Stay Safe!

Training Thursday: Always or Failover Group

It’s Training Thursday so let’s sharpen up on the Always or failover group! This is especially important for those of you that use the pagegroup option with us!

What are those and why do they matter?

When setting up groups based on units, where our system automatically sends to the groups and not to a prefixed email address, it is extremely important to set up an always or failover group. By setting up a group called “Always” or “Failover”, it means that all calls will go to that group, plus the corresponding unit groups.

The importance of this is when your dispatch center does an update on their CAD and starts sending to us in a different format than before, you will start to get General Alerts. If you are seeing General Alerts that means that we aren’t parsing out the units, which means you won’t be getting alerts to groups with unit names. However, if you set up an always or failover group and have one person in them, then you can catch that the parser needs to be fixed and let us know.

If you are using groups, don’t forget to have an always or failover group! Let us know if you have questions at support@active911.com!