Active911 Allows Police and Fire to Team up with Public Works for Any Call

Active911

(Crystal, Minn.) The day-to-day partnership between Crystal, Minn., public works and police departments and the West Metro Fire-Rescue District is a very intentional one that has exceeded expectations for successful outcomes. When this effort started a number of years ago, the goal was simple: we consistently act as a cohesive team when responding jointly to emergency calls within the city, with each department bringing its skills and abilities to the problem as appropriate.

In Spring 2019, a call was received of a vulnerable adult who had walked away from a building in the city. Public works supervisory staff saw the call come in (via the Active911 app) and reached out to the police supervisory staff to see if they would like some assistance in searching for the missing person. The police department responded they would and within 10 minutes of the initial call time, unified command was established at the site where the missing adult was last seen. Public works staff divided up into teams of two and were given neighborhoods to search along the railroad tracks. Police staff checked the major commercial areas and prepared media notifications. Due to the search area size, one department could not have efficiently checked the area alone. In less than one hour of the initial call time, one of the public works teams located the individual nearly 1.5 miles away from the spot he was last seen.

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