Chat by Group on Active911

Active911

So many of you have voted at the Active911 idea portal to tell us that chat notifications and chat by group were needed features for the Active911 app, and we listened.

We are happy to introduce these features to the latest version of the Active911 Android and iOS apps to help make communication easier and more seamless for your agency.

Update iOS Now

Update Android Now 

An Overview of Chat by Group

With this new feature, your chats will go out to your entire page group, and those group members will be notified of your message without receiving an Alert. Any individual will be able to initiate chats in any unlocked group. Your notification settings for chat by group will mirror those that you have set for that agency. The “Everyone” group still works the same.

You can Favorite certain groups so they are always easily accessible, and you’ll also always be able to see the three most recent groups that you have been active in. It’s also possible to search for groups by name.

Notifications by Group

There are three options for notifications:

  • Receive alerts when the app is CLOSED: You will get chat notifications whether the app is open or closed.
  • Receive alerts when the app is OPEN: You will only get chat notifications when the app is open.
  • NONE: Receive no chat notifications.

These settings are labeled the same in Android and iOS.

Please note that we introduced this feature with the default for chat notifications set to NONE. This is to prevent your phone from blowing up before you are familiar with the feature. 

Not getting notifications? Check these three things first: 

  1. Is your phone’s external sound control set to silent?
  2. Do you have notifications enabled for the Active911 app in your general settings?
  3. Do you have chat notifications enabled within your page groups?

How to Use Chat by Group and Turn on Notifications:

Turning on Notifications:

    1. Go to the settings in your Active911 app
    2. Scroll down to your agency and tap on “Chat Notifications”

3. There you can select to receive messages when the app is open, closed, or none.

 

How to chat by group:

  1. Tap on the chat icon in the menu bar.
  2. The main chat tab will show all of your agencies that have chat turned on by an admin.
  3. Tap on an agency and now you will see a favorites, recent, and groups sections.

4. Tap on a group to send messages to people in that group.

5. In the top right corner of a group is a star. If you tap on this star, you will favorite that group. This means that you will receive notifications for that group (if you have those turned on), and it will appear at the top of all the groups.

Questions? Please email support@active911.com or call (541) 223-7992 to talk to a real-life support tech 24/7. 

Marchand named Ashland EMT of the year

Active911

ASHLAND – It’s a job that would leave most people stressed and flustered.

Whether it’s for a car crash, a heart attack or a fall, Drew Marchand is called in at some of the worst moments of people’s lives.

But Marchand always has a smile on his face. His courtesy toward patients, their families and bystanders never waivers, even as he strives to follow protocol and put his skills and knowledge to work under pressure. He is a tireless advocate for his patients, and he constantly pushes for more training to improve himself and his fellow staff. He has exhibited leadership skills and has taken a lead role with Active 911, a digital messaging system that provides information for first responders.

Read entire article…

Squatters in abandoned homes causing structure fires

Active911

The Beckley Fire Department uses a system called Active 911. The smart phone app sends information about the calls to fire fighter’s phones and provides a map highlighting special hazards, such as abandoned homes.

“So if the call comes in for a known abandoned house, anybody that looks at that call can see that information, know exactly what we’re going into at that time, so that we can be better prepared to respond to that particular situation,” said Lanna.

Read more…