New Android Release in the Play Store!

Go to the Google Play Store App on your Android device and search for Active911. You will see version 1.6.5.14 is ready for you to update! Here are the new features that are in it!

New Features

  • Delete chat messages individually.

    When you are on the chat tab, all individuals have the ability to delete their own chat messages. Admins can give any device the capability to delete any messages out of the chat tab by going to the devices tab on the website and checking “Edit Chat.”

Admins need to check the edit chat capability for each device to allow them to delete any chat messages.

  • Map marker view when tapping on a marker to see extended information. 

    Now when you tap on a map marker that has a description associated with it, you will see the name of the marker and the description.

Now you can see all the details of the description for map markers.

  • No longer a default agency when you send an alert from the app. 

    If you are part of multiple agencies, you will now have to select which agency you want to send an alert to.

 

  • Sending an alert to “everyone” requires confirmation.

    This new feature should minimize the number of alerts that are accidentally sent to everyone in your agency, rather than to a specific page group.

  • Non-emergency bug fix.

    Previously, if you selected the “non-emergency” option when creating an alert in the Android app, the alert wouldn’t be delivered to devices. That has been fixed.

  • Active911 logo is visible in notification status bar for Samsung Devices

    On some Samsung devices, the new Active911 icon/color was very difficult to see in the notification status bar. We made some adjustments, and the icon should be visible no matter your device and theme/color options you’ve selected on your device.

If you have questions about any of these new features please contact our support team at support@active911.com or at 541-223-7992.

New iOS Release in the App Store Right Now!

Go to the App store on your iOS device and search for Active911. You will see version 1.5.25 is ready for you to update! Here are the new features that are in it!

New Features

  • Delete chat messages individually. When you are on the chat tab, all individuals have the ability to delete their own chat messages. Admins can give any device the capability to delete any messages out of the chat tab by going to the devices tab on the website.

View of deleting individual chat messages.

 

Admins need to check the edit chat capability for each device to allow them to delete any chat messages.

 

  • Change duty status via 3D touch on the app icon. If you have an iPhone 6s or newer, you now have the ability to set your duty status via 3D touch. Just press down a little bit harder and a menu will show up like in the picture below. This will change your duty status for all the agencies that you are part of.

3D touch option for changing duty status

 

  • Map marker view when tapping on a marker to see extended information. Now when you tap on a map marker that has a description associated with it, you will see the name of the marker and the description.

Now you can see all the details of the description for map markers.

 

  • No longer a default agency when you send an alert from the app. If you are part of multiple agencies, you will now have to select which agency you want to send an alert to.

 

Tap the drop down at the top to select the agency that you want to send an alert to

View after you top the dropdown. Shows the list of agencies that you can send an alert to.

 

 

 

 

 

 

 

 

 

 

 

If you have questions about any of these new features please contact our support team at support@active911.com or at 541-223-7992.

Family SMS notifications are now live!

We have had the family sms program in beta for a few months, and we have finally made the live release today! Starting today, you can login as a user and activate your family’s device for a year versus having to re-activate it each month. Below are are a few frequently asked questions about family SMS.

How does the family notification system work?

When a users device gets an alert, they will need to tap a response. The family member that the user has linked to their account will receive a text message letting them know their response. The only response that won’t send a text message when tapped is “unvl.”

What information gets sent to my family member?

The default information that gets sent has the member’s name and then what response they tapped. If you want more information to be sent, this can be set by one of the admins of the account or someone with edit agency permissions. It is an agency wide change, but the admin can set the call name, place, time, date, and/or address to be sent to the family member.

How do I add my family member to receive notifications?

  1. Login to the website and go to the tab with your name on it.

2. Click on the “+ Add Number” button

 

3. Enter in the phone number (required) and relation (optional) and click the green save button

4. Click the Activate button to pay for the device

Currently, only individuals can pay for family members, but very soon we will give agencies the ability to pay for family devices as well.

How much does a family SMS device cost for the year?

It costs $10 USD per family device that you want to get notifications for your responses.

If you have more questions, please contact our support team at support@active911.com or call them at 541-223-7992.