New Website Released!

It’s been a long time coming, but we are very excited to announce that our new website is up! We will still have the old website available at web.active911.com, so if you have any issues, you can go back and use that for the time being.

If you do have issues on the new website, please report them to our support team, so we can address them!

Note: There is an active issue with IE (Internet Explorer), so if you do use that internet browser please use our old website web.active911.com. We are working on getting that IE issue fixed quickly and it should be done next week!

Quick Tip: If you have bookmarked any urls for our old website, please don’t use them since they won’t work. You will need to go to active911.com and then create new bookmarks.

We hope you enjoy the new website as much as we do!

 

Battalion Blue is back for Android!

Android Version 1.6.4.24 is currently being released to the Google Play Store!

New Features:

Battalion Blue Theme

The Battalion Blue theme is now available on Android.

To enable it, you can select the theme in Advanced Settings

This will change all views to use our new Battalion Blue theme!

 

Android 8 Notification Channels

Notifications for Android 8 now use the Notification Channels for alerts

This allows for more control over when you get alerts

When you tap on the Notification Settings

 

It will bring you to the notification options for that agency

You can use these options for fine-grained control over when and how you get notified of incoming alerts

Android 8 Background Location Updates

Background Location Updates will now appear as a notification in the notification bar while active.

This allows you to always know when you have Background Location Updates enabled.

Training Thursday: Sharing Map Data

Ever want to share your map data with a neighboring department, but you don’t have a file of those map data points you entered into Active911? Well, this Training Thursday, we will show you how you can easily share your map data with that neighboring department that is using Active911 too!

You need one person to be on both agencies with at the very least the “Edit Locations” permission selected in the users tab. They don’t need a device on the account, only user access. Let’s dive in on how to do this.

    1. 1. An admin will need to login to active911.com and go to the users tab. The admin makes sure that the member (the person you want to manage your map data, in this example John Smith), has the “Edit Locations” permission selected like the picture below. You can also add a new user and give them this permission.

2. Now the admin of the other agency adds that same person to their account with the “Edit Locations” permission selected. In this example, it would be adding John Smith to their account.

3. Once the map locations manager (John Smith) has been added to both accounts with the “Edit Locations” permission, they can login to active911.com.

4. After logging in, they go to the map data tab. This should be the map data tab of the agency that has the map data on it.

5. Then click on the “Share Map Data” button.

6. A new window will open with a list of agencies that you can share the map data with. Check the box and click “Save”.

Now the map data will show up on the map for all the devices on either of those agencies, and you can share with as many agencies as you would like! One thing to note is that if have duplicate map markers, they will show up on the map on top of each other.

If you have more questions about map data sharing, please contact support@active911.com. Happy Thursday and Stay Safe!

Training Thursday: Deleting Chat Messages from the Website

We rolled out the first version of chat messaging a few months ago and have been making iterations on it as we get feedback. One request has been to give the ability to delete chat messages. At this moment, an admin or member with edit agency permissions has the ability to delete all messages in the chat from the new website. Here’s how:

  1. Login to www.active911.com under the member access area and at the top of the page you will see this image:

2. Click on the “here” to access the new website. (We are still working on this new website, but it is almost done!)

3. Go to the agency tab and scroll down towards the bottom and you will see this:

4. Under Enable Chat, there is a “Clear all Chat Messages” question with a delete button to the right. Click the delete button if you would like to delete ALL of the chat messages in the app for the entire agency.

5. If you’re in the chat tab on the app itself, you will need to tap another tab and re-enter it to see that all the messages have been deleted.

This is the only option we have for deleting chat messages at this time, but we are currently working on having a delete option within the app itself for all the platforms.

If you have any questions about this or feedback, please give our support team a call at 541-223-7992!

Happy Training Thursday and Stay Safe!

 

Training Thursday – Duty Status Options

You can change your duty status in the settings of the Active911 app under your agency. If you are part of multiple departments, then you can change it for each agency!

We have 3 different duty status options for Apple, Android, and Windows devices. Apple and Android also have one more option and Windows will be getting it in the future.

Duty Status on Apple Device

Let’s take a closer look at those different options:

  • On Duty: If you have this selected, then your device will receive alerts.
  • Off Duty: If you have this selected, then your device will not receive alerts.
  • Off Duty Available (Apple & Android Only): If you have this selected, you will only receive alerts when you are within 5 miles of the location of the alert.
  • Automatic: This should only be selected if you have a shift assigned to your device. If you have have a shift assigned, then your device will automatically put you on and off duty based off of your shift schedule. Note: Only admins or users with edit devices permissions can set a shift for your device.

Happy Training Thursday and Stay Safe!