Family SMS

Have you been looking for a clear and easy way to notify your spouse/family when you’re responding to an alert? If so, our new Family SMS feature will meet your needs! As of 4/13/2018, Family SMS is available for use. Family SMS was designed to allow users to add a phone number of a spouse or family member to be notified when the user is responding to a call. Here is how it works:

1) An existing user (a first responder who uses the Active911 app on their smart phone) visits our new website, website.active911.com, and logs in.

2) Within the tab labeled “User”, there is a “Family SMS Phone Numbers” section. Click the “+ Add Number” box, and a new line will appear where a phone number can be entered.

3) After entering the phone number, click the green button on the right side to save the phone number.

4) An “Activate” button will appear to the right. Click that button to complete the setup process.

Once the Family SMS device has been activated, it will receive notifications via SMS text message for each response vocabulary that is selected within the Active911 app by the user’s device.

At this time, only one Family SMS device can be added per user account. Please note that our new website is not fully functional yet. If you need to make changes to your account that don’t involve Family SMS, please use our current website, active911.com.

If you have questions about Family SMS, or need help getting it setup, please contact our support team. You can email them at support@active911.com, or call 541-223-7992.