This week I was in San Diego for Firehouse World and a question came up that I thought would be a great Training Thursday blog post. The question was, “how do I know if Active911 is down or if the issue is on my dispatch side?” This is a very common question and yet I somehow didn’t think about posting this till now!
There is actually a very simple way to check if our system is down and here are the steps you should take.
- Login to the Active911 website through the member access area and go to the Agency tab.
- Locate the Active911 email. It is below the pie chart and starts with some numbers, a dash, and then a mix of letters and numbers. Like this:
3. Copy the alert email address and open your personal or work email to compose a message.
4. Send an email from your work or personal email address to the alert email address. The alert email address is the same as any other email address. Anything that you send to it, will go to all the devices on the account as a “general alert”, so make sure you put test in the body of the email.
If the email gets to your device or you see it on the alarms tab of the website, then our system is working. We recommend contacting your dispatch center at this point.
If it doesn’t go to your phone or you don’t see it on the alarms tab of the website, then contact us!
Let us know if you have further questions about this and happy Thursday!