Training Thursday: How to download a device list

We released this feature a bit ago, but wanted to highlight how an admin or someone with the edit devices permission can download a device list.

  1. Login to active911.com in the member access area and click on the “Devices” tab.
  2. At the top of the devices tab, there is a “+Download Device List” button. Click on that button.

3. Once you have clicked on that button, a window like the one below will pop up. You can then select what information you would like to download.

4. If you select the top check box, all categories will be selected. Otherwise you can choose what information you would like.

5. Once you have selected the information you want downloaded, click “Submit.” A CSV file will get downloaded with the list of devices and the information that you wanted about them.

Training Thursday: Do you know how to customize your response buttons?

This week for Training Thursday, we decided to create a blog post showing you how to customize response buttons! This can be done on our website, but you must be an admin or have the edit agency permission.

Here are the steps:

1. Go to www.active911.com and login under the member access area.

 

2. Once logged in, click on the agency tab and scroll down to the bottom.

3. At the bottom there is a response vocabulary section with 5 boxes. The defaults in the boxes are, “Resp”,”OnScen”,”Cancl”,”Avail”, and “Unvl”.

4. Click on a box and it will highlight. 

5. Then you can enter in the response you would like to use up to 6 characters.

6. Once you have added it, the box will turn green and the apps on your agency will be updated the next time they are opened.

If you have further questions about how to make these changes please contact us at support@active911.com!

New iOS Version Released Today!

We released a new update for the iOS app today that includes a few features and a couple of bug fixes. The version number is 1.5.20.

 

Features

Badge App Icon

We’ve enabled the badge app icon feature for displaying how many unread messages you have:

You can enable or disable it in your iOS Settings -> Active911 -> Notifications -> Badge App Icon

 

Chat Sound Notification

If this is turned on you will hear a bell when you receive a chat message (with this version it is only enabled while the app is open).

 

Page Everyone Confirmation

Now when you go to send an alert to “Everyone” in the pagegroups, there is a confirmation box that pops up. This is to help prevent accidentally paging everyone in your agency. It only pops up if you haven’t yet selected a pagegroup other than “Everyone”.

 

Bugfixes

  • Included fixes for a couple of cases (on iPads and older iPhones) where the call details were sometimes being truncated.
  • There’s also a fix for cases where responding to a notification or opening the app from a notification wasn’t marking the alert as read.