Training Thursday Tip: Continuous Re-paging Feature

Happy New Year Everyone! We are really looking forward to a great 2018! We are on another short week due to the holiday, which means we didn’t get to making a Training Thursday video. Instead, let’s talk about the new continuous re-paging feature on Android and iOS devices. Windows it’s coming soon! We’ve been getting quite a few questions about it so we wanted to help make the feature more clear.

Continuous re-paging was created with the deep sleeper in mind. It will continuously make an audible sound at you until you acknowledge it in some way. The sound will be the tone that you have selected for your agency in the settings of the app.

Here are the specifics for both clients to help add some clarity to the new feature:

iOS devices:

If you have this button turned on (the switch will be green), you will need to open the app or respond to get the audible to stop making a sound.

Android Devices:

If you have the continuous re-paging box checked in your settings of the app, you will need to either open the app, or expand or swipe away the Active911 notification in your notification bar.

If you have “Auto-Open” set, you will need to interact with the alert to make it stop ringing.

If you have Popup Dialogue set, you can click any of the buttons to turn off the continuous re-paging option.

If you have Original Auto-Open set, you need to interact with the alert by tapping any of the links, or even just scrolling down to see the notes.

 

 

Unread Chat Messages & Continuous Re-paging in the New Android Release!

Today we are releasing Android 1.6.1.8.  Here are the new features and bug fixes for this release:

New Features

– Added indicator on chat icon with number of unread messages

The icon for chat throughout the app now includes a number badge indicating how many unread messages you have across all your agencies.

Going into the chat list, you can see how many unread messages each individual agency has

In the settings, there is now an option for “Continuous Re-paging”.

Turning this on will cause alerts to continue their ringtone until you either:

  1. Open the alert in the app

OR

2. Expand or Swipe away the Active911 Notification(s) in your notification bar

Note: If you have “Auto-Open” set, you will need to interact with the alert to make it stop ringing.

For the Popup Dialogue, you can click any of the buttons to turn off the continuous re-paging option.

For the Original Auto-Open, you just need to interact with the alert by tapping any of the links, or even just scrolling down to see the notes.

We also added long-press capability to copy address from alert detail view. You can now long-press the address of an alert to copy it, just like any other field in the alert view.

Bug Fixes:

– Fixed issue where Map Markers would not show the right agency when editing

– Fixed issue where the settings view would break on large tablets