Upcoming Active911 Server Maintenance

Hello Everyone,

We will be performing urgent server maintenance from 23:00 to 04:00 PST tonight, December 28, and 17:00 to 21:00 PST tomorrow, December 29. During these windows you may experience intermittent outages. Our developers will be communicating status via Twitter which can be followed from our twitter account or our main page.

If you notice any issues after these scheduled windows, don’t hesitate to call us at 541-223-7992 and press 9.

More Detailed Explanation:
We just received unexpected news from one of our data centers that they will need to turn off our servers to physically move them to a new location. Unfortunately, the servers they want to move contain critical services we depend on to be available 24×7. To make sure our services stay up and reliable, we will be offloading those critical services. Our master database is one of those things we will need to migrate, which could cause some complications if our new master encounters some difficulties. While we are not anticipating difficulties, if there are problems we may have brief periods of lost data or unexpected bugs. We have specifically chosen this maintenance window during the slowest period of alerting to minimize that possibility as much as possible.

The window on the 29th will be focused specifically addressing the need to migrate those services we depend on. We’ve been working hard ensure maximum uptime and availability, and we will be moving some experimental pieces into place as a backup system while our servers are being physically moved. We have been building confidence in these experimental pieces by testing it heavily with internal use, but there is a chance a couple of bugs could be present while it is performing in a backup capacity. These pieces will enable us to easily and seamlessly react to temporary data center outages without any chance of interruptions in the future. We want to make sure the pieces we put into place work as we expect them to while serving as a temporary backup while our servers are being migrated.

We appreciate your understanding as we do this work and extend our best wishes for a smooth end to 2017 and a happy new year.