Upcoming Active911 Server Maintenance

Hello Everyone,

We will be performing urgent server maintenance from 23:00 to 04:00 PST tonight, December 28, and 17:00 to 21:00 PST tomorrow, December 29. During these windows you may experience intermittent outages. Our developers will be communicating status via Twitter which can be followed from our twitter account or our main page.

If you notice any issues after these scheduled windows, don’t hesitate to call us at 541-223-7992 and press 9.

More Detailed Explanation:
We just received unexpected news from one of our data centers that they will need to turn off our servers to physically move them to a new location. Unfortunately, the servers they want to move contain critical services we depend on to be available 24×7. To make sure our services stay up and reliable, we will be offloading those critical services. Our master database is one of those things we will need to migrate, which could cause some complications if our new master encounters some difficulties. While we are not anticipating difficulties, if there are problems we may have brief periods of lost data or unexpected bugs. We have specifically chosen this maintenance window during the slowest period of alerting to minimize that possibility as much as possible.

The window on the 29th will be focused specifically addressing the need to migrate those services we depend on. We’ve been working hard ensure maximum uptime and availability, and we will be moving some experimental pieces into place as a backup system while our servers are being physically moved. We have been building confidence in these experimental pieces by testing it heavily with internal use, but there is a chance a couple of bugs could be present while it is performing in a backup capacity. These pieces will enable us to easily and seamlessly react to temporary data center outages without any chance of interruptions in the future. We want to make sure the pieces we put into place work as we expect them to while serving as a temporary backup while our servers are being migrated.

We appreciate your understanding as we do this work and extend our best wishes for a smooth end to 2017 and a happy new year.

iOS App Update

Today we released an update to the iOS App, and it is version 1.5.19. This version of the app includes some notable new features:

Chat History

Chat rooms will start including old messages (messages sent from this version of the app and onward) and you will be able to pull down at the top of the list in a chatroom to make sure you have the latest messages sent through.






Chat Unread Badges

These badges display the number of unread messages. The number on the chat tab is the total count which adds together the individual counts from each of the chat rooms. Visiting a chat room will reset its number back to zero.






App Info View

The settings view now has a button in the top right corner which takes you to a view with some information about the current version of app that you are using. If you report issues to support, this is an easy spot to grab the version number and pass it on to them!




Continuous Re-paging Option

If this option in your settings is enabled, the app will repeatedly notify you (via a notification every 20 seconds) for an alarm until you respond or open the app. For those heavy sleepers out there, this should help wake you up!


Chat and Non-emergency messaging are now in the Android app!

Hello everyone! We have released version of Active911 for Android. This release comes with a few new features. The first one you will probably notice is the new chat message icon in the top right of the screen. When you click on the new chat button it will bring you to a view where you can enter a chat room for any agency that you are a member of. You can then have discussions within your agency. All chat messages are persistent so you will be able to see what others have said when you didn’t have the app open. If you have any thoughts on the new chat interface, let us know!







Another new feature that is introduced in this version is the “Off Duty, but Available” option for duty status. With this setting, your device may use more battery as it will keep your GPS on. Your device will report your position to Active911 Servers even while the screen is off and in your pocket. You will not be notified of new calls unless there is an incident within 5 miles of your location. If there is an incident nearby, your phone will alert you.







And finally, we have introduced non-messaging alerting! If you have the permission to send alerts from your device, then you now have the option to send a low priority alert. Low priority alerts are just like regular alerts, except that they will sound off differently. This way you can send alerts to people that don’t require them to act immediately and reduce alarm fatigue.


In addition to these new features, we have implemented a few improvements. When you send alerts from the app, they will show up on your device when it has been confirmed that they have been received by our servers. And the app should be working much more smoothly on large agencies with many devices.


Windows Apps Updated

Hello everyone! Today I’m excited to announce that we have released another update to all of our Windows platforms. This update went live yesterday and if you are running Active911 on your Windows Phone, Windows Tablet, or Windows PC, then you should already have the update or have seen a prompt to perform the update. As our last update to these apps completely redesigned phone and tablet, this release adds more features, optimizations, and bug fixes! The new features are as follows, but special focus was given to improving the app’s connection to Active911 servers and improving performance for agencies with many devices.

Features Include:

  • Support for non emergency messages. You can now send non-emergency alerts as well as hear a different tone when non-emergency alerts are received.

  • You can also edit markers and the changes will be reflected instantly across all Active911 devices.

  • And when viewing the report of a call, you have an option to email the report generated.

  • The responses list is sort-able
  • Responses are remembered per alert instead of per device.
  • The PC app can specify which port it listens on for external GPS devices
  • The PC app has a visual cue to tell you the current connection status to Active911 servers.


Voting is open for the t-shirt design contest!

Please vote for your favorite design at the bottom of this post! You may vote once and the voting ends at 11:59 pm PST on December 10th! Thanks to our artists for these submissions!

  • Craig Stephenson of Pendleton Fire Department

  • Cameron Appleton of Sproat Lake Fire Department

  • Matt Quarles of Hickory Fire Department

  • Douglas Toledo of Nissequogue Fire Department