New Windows Apps Update!

Today we launched an update to all three of our apps for the Windows platforms. For our PC app this means a regular update with new features, but this also brings our phone and tablet apps much more in line with the PC. Therefore our phone and tablet apps have a new look and feel and have been given all the features that the PC app has.

phone_alert_detail tablet_alert_detail

In these images of the phone and tablet apps, you can see that they have an almost identical view layout.

In addition to the updated views and feature parity with the desktop app, there have been a number of new features such as:

  • New feature to send chat messages within an agency
  • Added turn by turn directions to the desktop app
  • New AVL reporting feature in the desktop app allows you to push personnel positions to another program
  • New colors have been added to map icons
  • Added the ability for the desktop app to preview ringtones before selecting them

And some improvements and bug fixes include:

  • Improved the way we keep an active connection to Active911 which is much more stable
  • Uses more readable font size on locations
  • Update Available popup no longer nags the user and blocks the use of the app

Benton Twp. fire trucks get technology boost


In addition to adding three laptops to the fleet of trucks, the laptops will use a software service called Active 911.

Superintendent Kelli Nelson said the service would help route calls and information from Berrien County dispatch to firefighters. The service includes live GPS mapping, a log of fire hydrant locations, and the recording capabilities of time of arrival and who was present at the scene of a fire.

Read more…

Crushing bugs in the new iOS version, released today!

For this release we mainly focussed on bug fixes and internal updates for better compatibility with newer versions of iOS.

In order to move forward and make some essential changes/fixes we have had to increase the minimum version of iOS that we support with this release from 6.0 to 8.0. We will try our best to keep the existing version of the app working for you if you are stuck on 6 or 7 but it’s getting more difficult to support so it’s unlikely that we will provide any new builds with new features for these version of iOS.

One of the many benefits of this minimum version increase is that we were finally able to update to the latest version of Google maps which is more stable and more performant.

Also in this release we’ve added a few fixes:

  • Fixed a problem that started in iOS11 where stationary devices would stop reporting their position while using precise background position reporting.
  • Also we started getting reports of certain features (responses, position reporting, chat, etc.) not working on some T-Mobile cellular devices. We tracked it down to an issue with the underlying XMPP and sockets libraries having issues on IPv6 only networks and so we updated them and added a bugfix to address this problem.
  • Lastly in response to some feedback we received on the chat feature in the last release, we’ve included a way to enable/disable it via the website and that ties into some changes included in this release.


New Android Version Released Last Friday!

A new version of Active911 for Android has been released last Friday. The version number is You can get it from the Play Store with the following changes listed below.

New Features:

Unassign Devices

You can now un-assign devices from an assignment. ?For yourself, you can do this from the Settings View.

First, select the “Active911Assignment” option under the Agency. ?Then, select “Automatic”.


This will unassign you, defaulting to “Unassigned” unless you have a different assignment scheduled in the calendar.

You can also do this from the Personnel View.

First, long-press a device you want to unassign. ?If you want to unassign multiple devices, tap each other one you want to unassign until all are highlighted.

Then, tap the dropdown and select “Automatic”.


Now, hit “ASSIGN” to apply the changes. ?You can choose to make the update “Silent” or “Notify Users” if you want their ringtone to sound.

The selected devices will go back to “Unassigned” unless they have another assignment scheduled in the calendar.



Email Alert Report

You can now send an email of the alert report.

First, go to the alert report by tapping “Report” in the Alert View.


Then, hit the “EMAIL REPORT” button.


This will bring up an email with the Alert Report as well as the Alert’s details in your default email client.



Dark Theme Maps

If you are using either of the Experimental Dark themes, the Map View will now be dark themed as well.



Marker Colors

We have now added additional marker colors, so you can now choose any of the following:

    • Brown
    • Purple
    • Yellow
    • Pink
    • Green
    • Fluorescent Green
    • Light Blue
    • Black

Real-time Marker Updates

Location marker changes now update in real time.

If you update the location or color/icon of a marker on one device, all other devices in your agency will immediately see the changes made to the marker.


Bug Fixes:

  • Uninstalling the app now clears the app’s data.
  • Fixed a bug where multiple lines in the notes field would cause “Send Alert” to return an error.
  • Fixed a bug where the settings menu wouldn’t show pagegroups after startup.
  • Fixed a bug preventing the report view from showing data.