Response Button Issues

We have been investigating slow response issues over the past several weeks. In the course of our investigation, we found several issues that we are resolving:
1. Our Android Client acts particularly slow when it is attached to multiple agencies and is starting up after being force closed. It is missing an optimization at startup that we are working on adding to the app. We will begin beta testing it as soon as it is complete and will be released shortly after we know it will not introduce any further problems.

In the meantime, if you are experiencing slow reactions when the app is first opened, leave it open in the background.

2. The other issue was in our server that communicates to the apps. We introduced a bug that could cause a delay of 10-30 seconds between when it received a request and when it would give it back to the app. We fixed this bug last night, so it is now working as we expect. We will be adding monitoring to the affected servers so we will be aware of any future slowdowns and be able to fix them much faster.

Android Rollback

We recently released an update to the Android app that, among other things, slightly changed how device responses are recorded. Unfortunately, this caused a bug for some of our users where the app crashed when responding to an alert. We pushed out an update to try and fix the bug, but it hasn’t worked for everyone. Since alert response is one of our core features, we’ve rolled back the Android app until a proper resolution is found. The update we rolled back had a couple of minor fixes aside from the responses change:

  • There was a bug where sometimes opening an alert from the cadpage-style popup would open the wrong alert data. This has been reintroduced. If you experience this bug you can re-open the app from the home screen, or switch to a different notification style.
  • ?The map layers interface was polished. It has gone back to a separate screen instead of a pop-up drawer. This is a cosmetic change and shouldn’t affect anything else.

We’re currently beta testing a version of the app that fixes the response issue. If you experienced crashes when responding to alerts after the latest update (or ever), and would like to help test the fix, contact support.