Behind the Curtain: User Access

We are looking at ways to give every agency more ways to personalize and add content for their users.

One upcoming change we are considering is giving all users the ability to create their own account, regardless of the settings of any particular agency.

Currently, the only way to create a user account it to be an administrator of an agency or have one created by the an administrator.

However, we’ve come across some cases where the administrator does not want to create accounts for users because they are afraid their users may inadvertently mess up some settings for the agency.

Unfortunately for those users, being denied a login account also prevents them from participating in our forums and user polls.

As such, we will most likely be removing the agency setting that enables/disables account creation. However, this does not necessarily mean that everyone will be able to see their devices. Administrators will still be the ones that create devices, and to create an account users will still need to provide an email that is associated with a device.
This means that if an administrator sets the email address of all devices to just the administrator’s email, people will still be unable to create an account, but there does not seem to be a good way to get around it besides suggesting that administrators abandon that practice.

If you have any thoughts on other ways to improve the user experience on our website, please comment below!

2 thoughts on “Behind the Curtain: User Access

  1. I think you’ll see different reactions based on the size of a given FD. Ours is quite small and likely will be limited to at most 20 users….and in this context, its fairly easy for us to just have 1 Admin acct setup and manage to the policy. I’ve already seen a case with our 4 person trial one guy has started changing the response buttons,,which probably should be something I would like to lock-down. For larger communities, you might see them want to just cede control to groups of accts and not be concerned with how they adjust/customize em.

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