Straight from Support: iOS 9.1 update

There have been many phone calls and emails about members not getting a sound with their notification since Apple released iOS 9. I have been tasked with trying to figure out a work around. Apple released its first major update to iOS 9 on Wednesday, and I downloaded it yesterday to start testing. I’ve found significant improvements to the sound notifications. In fact, as far as I can tell I received all of the sound notifications from the accounts that I was receiving calls from. Yesterday, I received about 100 alerts total in about a 5 hour span. I tested it on both wifi and cellular data. I also noticed that my other apps were making notification sounds too. I still can’t find any proof online that Apple has definitely fixed the bug, but from my testing it looks like it is fixed.

If for some reason your device decides not to make a sound notification after you download iOS 9.1, you can try to reset your device. This is NOT a factory reset so you won’t lose any of your data.

To reset your settings, open your phone settings app. Then tap on general, scroll down to the bottom, and then tap on “Reset.” Then tap on “Reset All Settings.” This will reset all of your phone’s settings like alarms, wallpaper, touch ID, pass code, etc., but you will not lose any data like contacts or photos.

If you continue to have issues with the notification sounds after doing the update, please let support know. We are here to help, and if we know about the issue, we can continue to look for solutions. Also, if you find that the 9.1 update that Apple put out has fixed the issue, we would love to hear it!

If you need to speak with tech support are number is 541-223-7992 or you can email us at support@active911.com.

Apple app notes – week in review

We pushed the iOS Active911 1.5 app update on Monday, enabling Assignments.  Today is Friday, so we have had a week to get feedback and figure some things out.

In version 1.5.1

Selectable text in version 1.5.1

The bottom line is that some more updates are in store for Apple users.  Here’s a list:

  1. The “External Link” on the bottom of the alert details page used to launch Apple Maps, and it doesn’t any more.  Lots of people use this for navigation. This is being fixed.
  2. The address area launches a map within the Active911 app.  Most people already know this, but for those who don’t, we’ve added a helpful icon.
  3. Test messages don’t pop up when the app is in the foreground.  This has been fixed in beta and should be in your hands soon.  Normal alerts seem to come through fine, as do alerts and test messages when the app is in the background.
  4. People asked us to make the text within the app selectable.  This has been added to detail text for 1.5.1 beta.  It also means you can have hyperlinks in the details section!  See the image at right.
  5. The app update required a server update which in turn introduced a bug.  The bug made it so late-model iOS devices didn’t get paged when messages were very looooong (many lines of notes).  This was fixed today and does not require an app update (we had to update the server).
  6. We have one report of an iPhone 5 user (iOS 8.2 or iOS 8.3) who says the alert title is reset to “Alert” when he sends an alert from his phone.

All told, it’s been a busy and tiring week!  On the radar also is making assignments assignable to anyone from within the app, and paging (Apple Notifications) to the assignees.  :)

That’s it for now – have a good weekend, everyone!

Active911 Rescue Film

We made a short video saluting the work of fire and rescue personnel everywhere.  This video played for the first time at our booth at FDIC 2015, and now that we are back we wanted to share it with everyone else.

Thanks to everyone who helped us make this, and to all of you out there doing what you do.

Where is the iOS update?

We’ve had a bunch of people recently asking about the next iOS update. The current version is missing some features that it really needs, including some map data features, internationalization (i18n) and the ability to properly show large amounts of notes text.

So, what’s up?

Well, I confess the holdup has been my fault.  I actually have a newer version built already – it’s been running on my phone for months – but I haven’t had the time to release it yet.  True, it is a bit buggy and needs some tweaking before it is really ready for the wild.  But it’s basically there.

And that’s because I’ve been busy for the last couple months redesigning the alerts servers.  The alert servers are the machines that process your alarms when they come in, decide which page groups to page, perform mapping, and do other important things.  The code had grown to be rather unwieldy and quite inefficient.  The straw that broke the camel’s back was when Cadpage asked us to send different data to their devices than what we had been sending.  Plus, we’re moving to a sharded System of Record (SoR) datastructure, and compartmentalizing all the database code at the same time made sense.  The alert servers had to be recoded.

Of course, we added some features as well – giving the tech team better controls to configure your filtering, duplicate alarms, merging, and so forth. :)

Fortunately, I’m about done with the alert server.  It’s around 5000 lines of code, and pretty much the whole thing had to be gone over by hand.  It’s now up and running on my development machine; next, I’m deploying it to a test server for some beta users to poke at while I write test classes.  Finally, it will get pushed to production and I can work on iOS code.

Yes, we’re pretty much constantly on the lookout for more help.  We are working on hiring more development talent.  But getting good people takes time, so in the meantime your patience is appreciated!  We’re still churning out new code and you should have your iPhone/iPad update before too much longer. Thanks for understanding.