Is your Active911 app having issues since downloading iOS 11?

Recently, Apple had their large September event about all their new upcoming products (anyone else excited about iPhone X?) and the release of iOS 11. A new operating system is always exciting, but it generally takes Apple a couple of updates to iron out all the operating system issues. We do our best to confirm our app works on the newest operating systems, but this time we were caught flat footed and may have missed a couple of things. We have taken steps to further refine our testing of upcoming operating systems so we will be able to proactively fix problems instead of having them reported.

We’ve been getting reports about problems our users have experienced after updating to iOS 11. We are in the middle of preparing a new version for the store that has a re-paging option, an option to disable chat, some bug fixes and a few other things. While preparing the release, we are also digging into some of the issues that have been reported to get our app working smoothly in iOS 11. Apple can be counted on to push out updates to new operating systems for bug fixes once they hear about them. There have been fairly widespread reports amongst app developers of issues across many different apps in this latest OS. Apple’s OS updates over the next days/weeks should help to remedy the situation in addition to the work we are putting in.

A problem we are encountering with this particular OS update is an update to Apple’s development platform and its associated developer tools. Apple has cut off a lot of legacy support, telling us we need to make several widespread changes to things that hadn’t been broken, but Apple now considers broken. In order to rebuild and debug for iOS 11 we have several developers going through a long overdue process of modernizing a lot of the internals of our app to get it up to speed as quickly as we can for the next release.

In the meantime, if you rely on Active911 & iOS devices, we definitely recommend holding off on updating to iOS 11 until we get all of this sorted out.

If you have already downloaded iOS 11, and are having issues try uninstalling the app and reinstalling it. That has been fixing some issues for our users. If that doesn’t work, then please contact our support team by phone or email. Our phone number is 541-223-7992 or support@active911.com. They just need to know what the issue is and what device model you are using.

 

 

 

 

Geocoder Service Update (“Wiz”)

Yesterday, we pushed an update to our geocoding service that extends its capabilities by handling another format of addresses. We’ve received a lot of geojson files containing grid addresses like the following: “W123N404 Main Street”; but the initial design of this service didn’t include ways of properly parsing and geocoding them. With this update they can be treated like the rest of the original set of supported address formats.

One interesting topic relevant to this update is how interpolated addresses are calculated. Here’s a simplified example to illustrate how it works:

Say you need to locate the following address:

202 Main Street

…but the geocoder is unable to find a match in its dataset.

If it extends its search and finds the following neighboring locations (address @ lat/long):

200 Main Street @ 124.0/50.0

204 Main Street @ 124.2/50.0

…Now rather than returning w/ “failure”, we can return an educated guess (the target address is likely in between the two addresses above):

So the interpolated result for 202 Main Street is: 124.1/50.0

And how does this pertains to this latest update? We needed to included the same feature for grid addresses, which was done by adding a dimension to the calculation for these cases. Now instead of finding the two nearest addresses, we will possibly be finding the four “nearest”, one in each cardinal direction (N, E, S, & W) from the unknown address which forms a bounding rectangle. The interpolated result is then located inside this rectangle.

Well that’s an inside look at one of the many algorithms that underlies our services. We are constantly working on a lot of exciting & interesting things here at Active911 and it’s always a pleasure to be able to share them with you.

Stay Safe!

New Colors and Chat Rooms in the New iOS Release!

iOS version 1.5.16 has been released! Below we have outlined the new features and bug fixes. You can download this new version in the the App Store today.

Features

Updated and extended colors for map markers

The existing set of colors for devices and locations has been refreshed across the app and a few new colors have been added to the mix as well.

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Agency Chat Rooms

The new chat tab contains a list of each agency that you are a part of. Each agency has it’s own chat room which you can use to send and receive messages to the whole agency.

Note:

You are only logged into these chat rooms while the app is open – any messages received while the app is backgrounded or closed will not be received. Also when you completely close the app o your phone, the chat history will be lost in the app. This is the first version of this feature, and we are looking to add more features to it. We would love to here feedback about what you want, so we can design it properly!

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Apple Maps Directions and Routing

One of our goals for this release was to get the features from Apple & Google Maps to be more in sync. We’ve added visual routing to alerts on the map and a list of turn by turn directions for when you are using Apple Maps now as well. We’ve also added an app setting for turning off the auto-routing that happens when you view the map from an alert that you can use if you’d like to revert back to the old behavior of Apple Maps.

Note:

There will be discrepancies for both the alert location shown on the map (if geocoding from an address) and the directions themselves between Google and Apple Maps. This is because in both cases we are using the associated provided services for these mapping features and it’s two entirely separate set of services for each map type.

Response Sorting

Now you can sort the responses list by either type or device name.

Minor Changes

  • The Alert Report/Log view has been simplified to save a step for some users workflows.
  • You can now use a new ‘Automatic’ assignment option for moving a device to assigned.

Bug Fixes

  • Fixed an issue where some users were unable to edit alerts and it would instead default to creating a new alert.
  • Fixed a case with precise background GPS reporting where devices would drop off the map if stationary for more than 5 minutes.
  • Fixed a problem where reduced accuracy background GPS reporting wasn’t reporting any position updates.

New Update Now in iOS Beta

With this update we focussed on adding a couple of new feature as well as fixing some of the most common issues that you have brought to our attention. Here’s the complete list of things that have changed, added, or been fixed:

  • Added MODAT ringtone
  • Fix for infrequent crash related to assignments
  • Fix for cases where text in detail section (Description/Notes) could be cut off if it was too long
  • Change to screen timeout setting – now it won’t keep defaulting back to the “never timeout” option
  • Changed the list of responders (in alert details) to keep the full list of everyone who has responded (previously they would disappear from the list as soon as they responded to a different alert)

Please let us know if you have any issues with the latest Beta. We appreciate all your feedback!

 

New features for iOS

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In this updated we’ve made several improvements to the map views.

Tapping the globe icon shows the following options for toggling layers and switching between map types. Tap the map type icon itself (next to “Aerial”) to rotate between Aerial, Hybrid, & Road.

If you select a marker on the map you will see a list of options on the toolbar. You can view the resources for the location (if available) and you can also edit the marker itself. Any map markers changes are now displayed in real-time, so try it out on a few different devices! Also shown in the bottom right corner of this picture is the new map-centering button. This feature has been included for both Apple and Google maps in this update.

Last but not least, this update contains a handful of bug fixes notably including: Responding using the buttons on either of the following screens (lock screen or banner notifications) should now work as expected.

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