Website Improvements – Add a device to pagegroups from the device tab

Hello everyone!

Today we pushed an update to the website that should help with device administration. After talking with a few administrators, a source of pain was adding new devices and setting them up with the appropriate page groups. Previously, that required adding each device, then going to the groups tab, finding each group they needed to be in, and adding them.

With the updated website, you will be able to add/remove groups from the device when creating or editing it from the device tab.

PC App Version 1.1.3 Released

We have released Active911 for PCs version 1.1.3 today which contains the following improvements.

  1. Bug fix for the a disconnect issue causing the app to stop receiving alerts on some PCs.
  2. Bug fix for missing initial location.
  3. Bug fix for losing data when the app exits incorrectly via a force quit or crash.
  4. Bug fix for inaccuracies when using the ruler to measure distances.
  5. Removed everyone from list of pagegroups that can be joined.
  6. Added feedback when attempting to join or leave a locked pagegroup.
  7. Added improved logging in order to improve user experience. (We only receive logs when you manually sends them to us.)

Product Manager: March News and Updates

Hello everyone!

This month we have been working on a couple of cool features that we are not quite ready to announce yet. One of them is an integration and the other is infrastructure work that will make Active911 more stable and performant. I’ll go into more detail about the benefits and reasons for this infrastructure work in a future post, but we are investing much of our development effort into making our service able to survive anything short of a global catastrophe (and stay fast doing it).

While working on those two projects, we have also been working on squashing bugs, bringing the Windows apps up to speed, and giving the idea portal some much needed attention.
– We have a Windows PC release lined up for tomorrow, with another beta coming shortly thereafter. There will be a post about the new release once it is released.
– We have an Android Beta nearing release that has some bug fixes related to: switching device codes in the app, GCM registration errors, the alert title being stored as a response, and difficulty reading some pages in dark theme.
– We identified and fixed a bug in our current iteration of map data sharing where pre-plans and resources you should have been able to see were returning errors instead.

We have significantly upgraded our idea portal. It is directly linked to my workflow (making Active911 the best it can be through feedback and prioritization) and the steps we take to define features and requirements. As we proceed through the steps of making ideas and features reality, the portal will stay up to date and email you if anything you care about changes. It is fully searchable, has extensive filtering, and content suggestions to reduce duplicate entries. For an idea you choose to follow or vote on, you can see comments and receive updates as the idea flows through idea generation, planning, scheduling, and delivering. You will also be able to tell how likely an idea is to be picked up or offer suggestions when you think our assessment is wrong.

The portal has been set up to accept your Active911 username and password. It can currently be found at ideas.active911.com. For a few weeks, I would like our more involved community (twitter, forum, and blog readers) to give constructive feedback before we integrate it into the idea tab of the website.

In this initial stage, I’ve upped the number of votes each person has, from 2 to 10. The max a person can vote up an idea is 5 votes, so you can choose to vote heavily on two ideas or dabble with many different ideas. If you think any of this should be adjusted or tweaked, please leave feedback on the forum.

Upcoming:
Windows PC: In the upcoming beta we addressed difficulty in obtaining logs, poor GPS reporting while moving, and added a clear alerts button. We’ll also be working on adding a view for directions like the other clients have, which should make it into the beta after this one.
Windows Phone: Our Windows Phone is sluggish and overall not where it needs to be. We are correcting that and it is getting a lot of much needed work.
iOS: We’ve found a couple of bugs we are fixing for the next release, as well as reporting location while the app is backgrounded:
– Google Maps can cause the iOS app to crash when too many devices are present on the map at the same time. (If you are encountering this, apple maps will not crash)
– Responses are not properly saved when the app is starting up from being force closed OR background app refresh has been turned off. (If you are encountering this, leaving your app open in the background with background refresh on will resolve the problem until the next release)

Emergency Reporting: Thank you for all the feedback on the forums. We are still talking and figuring things out, but it looks promising.
Misc: After reading through all of the current ideas, there was a lot of feedback for additional icons and colors, as well as non emergency messages and custom ringtones/sounds. We’ll be thinking about how to do these. Feel strongly about which one should be first? Go vote!

CM Security AppLock AntiVirus disabling Android Notification tones

Within the last couple of months our Support staff has had numerous Android users contact them about their phones receiving Active911 alerts without audible notification. A majority of those users had an app called “CM Security AppLock AntiVirus” installed on their device.

Within the settings menu of that app is a “Notification Manager” option. One of the features of that option is titled “Notification Cleaner”, which you can use to set notifications for apps on your phone to “Don’t disturb”. If Active911 is on the “Don’t disturb” list, your phone won’t ring when you receive an alert through Active911. Android users not getting sounds on notifications should check to see if they have CM Security installed on their phone, and if they do, they should make sure that Active911 isn’t set to “Don’t disturb” within the “Notification Cleaner” feature of the app.

There are other security and anti-virus apps available for Android devices that might function in similar ways. If you have other security/anti-virus apps installed, we recommend checking the settings within those apps to make sure they aren’t blocking notifications from Active911.

Here is how to take Active911 off of the “Don’t disturb list”.
Here is a screen shot of the main CM Security menu. Use the icon on the top right with three horizontal lines to access the settings:
CMSecurity1

Here is a screenshot of the settings menu within the app, where you can find the “Notification Manager” option:CMSecurity2

Once you’ve selected “Notification Manager”, you will be taken to the following screen. Choose the gear icon near the top right:
CMSecurity3

On the following screen, make sure the “Don’t disturb” option isn’t turned on for Active911:
CMSecurity4