We had some alerting functionality broken from 11am to 1pm this morning.
The issue originated with our SMS messages being marked as spam for some of our Canadian Departments. We needed to make some adjustments on how our SMS messages are sent to those Canadian departments.
To do that required an update to one of our database queries. When updating the query we missed updating the user that was performing the query, causing some alerts to drop when being sent from our devices and the website.
Once we were told of the problem, we diagnosed it and updated the permissions within a couple minutes.