Straight from Support: iOS 9.1 update

There have been many phone calls and emails about members not getting a sound with their notification since Apple released iOS 9. I have been tasked with trying to figure out a work around. Apple released its first major update to iOS 9 on Wednesday, and I downloaded it yesterday to start testing. I’ve found significant improvements to the sound notifications. In fact, as far as I can tell I received all of the sound notifications from the accounts that I was receiving calls from. Yesterday, I received about 100 alerts total in about a 5 hour span. I tested it on both wifi and cellular data. I also noticed that my other apps were making notification sounds too. I still can’t find any proof online that Apple has definitely fixed the bug, but from my testing it looks like it is fixed.

If for some reason your device decides not to make a sound notification after you download iOS 9.1, you can try to reset your device. This is NOT a factory reset so you won’t lose any of your data.

To reset your settings, open your phone settings app. Then tap on general, scroll down to the bottom, and then tap on “Reset.” Then tap on “Reset All Settings.” This will reset all of your phone’s settings like alarms, wallpaper, touch ID, pass code, etc., but you will not lose any data like contacts or photos.

If you continue to have issues with the notification sounds after doing the update, please let support know. We are here to help, and if we know about the issue, we can continue to look for solutions. Also, if you find that the 9.1 update that Apple put out has fixed the issue, we would love to hear it!

If you need to speak with tech support are number is 541-223-7992 or you can email us at support@active911.com.

4 thoughts on “Straight from Support: iOS 9.1 update

  1. I installed 9.1 on my Iphone 6 on Thursday. All of my alerts have come through fine since then. NOTE: This is with doing nothing to the settings.

  2. I have an iPhone 6 with iOS 9.1. I did the reset as recommended through this page and I am still not receiving alerts at all. Not even on my alerts page. I already checked and I am not in “off duty” mode. Are there any other reasons this isn’t working???

    • Michael,

      Have you contacted support since trying the reset? They should be able to track down the reason you are not getting pages.

  3. I have been waiting to upgrade my I phone 4 when they had fixed the alert problem. Is 9.2 alerting and working well?

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