Firstly, thanks to everyone who stopped by the booth and said “Hi”. We enjoy talking to you all and associating names with faces. One of the major takeaways for me was the fact that we could be improving communcation between first responders and dispatchers. We could open new lines of communcation and responsiveness by working to integrate with different CAD systems, and that it may be worthwhile for us to explore this avenue.
I went and spoke with many CAD vendors and made some contacts, but before we do anything I think it would be helpful to ask some questions to see where we should focus our efforts.
When we talk of CAD integration, what would you consider essential components?
What information can Active911 provide to dispatchers that they would make their lives easier? What would be helpful? Basic positions, responses and possibly duty status?
From what I saw on display at the show, PSAPs have a wealth of information at their fingertips. What information could we take from a CAD that would be helpful to first responders? What are things you wish you had available, but maybe need to ask dispatch for?