Where is the iOS update?

We’ve had a bunch of people recently asking about the next iOS update. The current version is missing some features that it really needs, including some map data features, internationalization (i18n) and the ability to properly show large amounts of notes text.

So, what’s up?

Well, I confess the holdup has been my fault.  I actually have a newer version built already – it’s been running on my phone for months – but I haven’t had the time to release it yet.  True, it is a bit buggy and needs some tweaking before it is really ready for the wild.  But it’s basically there.

And that’s because I’ve been busy for the last couple months redesigning the alerts servers.  The alert servers are the machines that process your alarms when they come in, decide which page groups to page, perform mapping, and do other important things.  The code had grown to be rather unwieldy and quite inefficient.  The straw that broke the camel’s back was when Cadpage asked us to send different data to their devices than what we had been sending.  Plus, we’re moving to a sharded System of Record (SoR) datastructure, and compartmentalizing all the database code at the same time made sense.  The alert servers had to be recoded.

Of course, we added some features as well – giving the tech team better controls to configure your filtering, duplicate alarms, merging, and so forth. :)

Fortunately, I’m about done with the alert server.  It’s around 5000 lines of code, and pretty much the whole thing had to be gone over by hand.  It’s now up and running on my development machine; next, I’m deploying it to a test server for some beta users to poke at while I write test classes.  Finally, it will get pushed to production and I can work on iOS code.

Yes, we’re pretty much constantly on the lookout for more help.  We are working on hiring more development talent.  But getting good people takes time, so in the meantime your patience is appreciated!  We’re still churning out new code and you should have your iPhone/iPad update before too much longer. Thanks for understanding.

13 thoughts on “Where is the iOS update?

  1. Can you add a option to be able to save alarms from being deleted, when you clear alarms. I like to save the alarms I have to do paperwork on and delete them as I do the paperwork.

  2. Hi There,

    I noticed there is a request for a night mode for using maps on an iPad. You might want to post that pressing the round bottom button three times will invert the colors and provide an excellent night mode. This assumes that this button hasn’t been reassigned to something else.

  3. Have you guys thought about building a IM in to active 911 so units can talk with having to use the radios

  4. We have an issue at our 911 center with the alert tones going off for every active 911 activation. We would like to have a way to turn off the sound in the center. The Active 911 activates at the same time they are on the air paging out the resources and the sound drowns out the dispatch.

  5. I changed a good portion of my users and assigned them an icon + for medical, paw for K9 etc. The web view map did not change from the orange person ICON. The only way I was able to see the icon change was when I mapped the call on the handheld device to get directions and I saw the new icon.

    • You should really be contacting support about this kind of thing, blog comments are one of the harder places to fix support issues. :) Please call 541-223-7992.

  6. When will the apple version have the ability to send messages. My officers that have google app can send alerts from there phone but I don’t have that option on Apple version. According to our person in charge it has been enabled for all our officers.

    • I guess this is an old comment, but I thought I would note that the iOS apps have been able to do this for some time.

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