Behind the Curtain: User Access

We are looking at ways to give every agency more ways to personalize and add content for their users.

One upcoming change we are considering is giving all users the ability to create their own account, regardless of the settings of any particular agency.

Currently, the only way to create a user account it to be an administrator of an agency or have one created by the an administrator.

However, we’ve come across some cases where the administrator does not want to create accounts for users because they are afraid their users may inadvertently mess up some settings for the agency.

Unfortunately for those users, being denied a login account also prevents them from participating in our forums and user polls.

As such, we will most likely be removing the agency setting that enables/disables account creation. However, this does not necessarily mean that everyone will be able to see their devices. Administrators will still be the ones that create devices, and to create an account users will still need to provide an email that is associated with a device.
This means that if an administrator sets the email address of all devices to just the administrator’s email, people will still be unable to create an account, but there does not seem to be a good way to get around it besides suggesting that administrators abandon that practice.

If you have any thoughts on other ways to improve the user experience on our website, please comment below!

Behind the Curtain: Catching Up

I’ve fallen a bit behind on my blogging since the new year.
I have 2 posts which are half finished, both regarding new features that are coming up this year.
I hope to complete those and out to you all this week and next.
As with any growing company, we’re reaching a critical point of juggling multiple pressing features.

Currently, I have an Android update waiting in the wings that I hope to put out to the Testflight group today and release to the public next Monday.
I have the OpenAPI which requires both an OAuth implementation as well as a RESTful architecture to implement, which I hope to have an initial implementation of by early February.
I have a change I need to make that will default to our new SMS shortcode for all agencies in the US and an international number for all others.
And then I have the daily little “fires” to put out each day.

There’s certainly enough to keep even twice our number busy.
So if I do forget to reply to an email or request in a timely fashion, please don’t hesitate to send me reminders.
I may have that information/change sitting on my desk/desktop, just waiting for me to remember it’s there.